Daniel Silva

• Enhance guest satisfaction by providing exceptional customer service by addressing inquiries promptly.
• Collaborate with other staff members to maintain a clean, safe, and organized facility for guests.
• Assist guests with special needs, ensuring a comfortable, enjoyable experience during their visit.
• Handle guest complaints professionally, resolving issues promptly to ensure guest satisfaction.

• 100% completion rate. 4.91 out of 5 customer satisfaction rate, over 80% acceptance rate, which made me top dasher and platinum status for over two years straight.
• Enhanced delivery efficiency by optimizing routes and adhering to schedules.
• Provide a pleasant experience through courteous customer service handling of food or merchandise with care.
• Provide timely updates and maintaining open clear communication throughout the deliver process if issues a rise.

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• Educated potential pet owners on animal care, nutrition and disease management.
• Cleaned, disinfected exam areas, surgical equipment, kennels, to prevent diseases and control odors.
• Provided compassionate care to animals by socialization, grooming, bathing, play toys to help relive kennel stress and improve mental well being.
• Drove company vehicle to pick up or transport animals to different animal campuses.
• Promoted animals live on local KESQ news station Saturday mornings to encourage the community to visit the animal campus which resulted in higher adoption numbers.

• Monitored calls and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Increased efficiency and productivity through effective staff training regarding customer service, sales, protocols.
• Helped create sales incentives and themes to promote competition, fun, to increase revenue and commissions for sales agents.
• Improved customer satisfaction by effectively researching, resolving complicated customer escalated issues.
• Conducted interviews, ran reports, print, fax, copy. Other office tasks as needed.