Reece Simmons
World Wide Tech Services
Texarkana,AR
1
Certification
13
years of professional experience
Experienced with diagnosing and resolving technical issues efficiently. Utilizes strong problem-solving skills and troubleshooting to provide timely support and enhance user satisfaction. Knowledge of various software and hardware systems ensures comprehensive technical assistance.
Work History
Server Technician
2 Months- Diagnosed and resolved hardware and software issues for end-users, enhancing operational efficiency.
- Provided onsite technical support including hardware replacement, ensuring minimal downtime for end users.
- Maintained professional documentation of hardware and software problems, and steps taken to resolve them.
Technical Support Specialist
7 Years 4 Months- Resolved complex technical issues for end users, ensuring high levels of customer satisfaction.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Troubleshot printer and fax issues including system errors and connectivity issues effectively restoring service functionality promptly
Customer Support Representative – Apple Products
5 Months- Managed high volumes of customer inquiries, ensuring accurate documentation and timely resolution.
- Handled high volumes of customer inquiries, ensuring accurate documentation and resolution.
- Prioritized requests to meet strict timelines, consistently achieving high customer satisfaction.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Administrative & Support Roles (Contract and Project-Based)
3 Years- Facilitated HR and office operations by managing recordkeeping, onboarding, and data entry to streamline processes.
- Coordinated logistics communications and document routing to ensure timely information flow.
- Adjusted to new systems and processes to effectively address project-specific requirements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Maintained employee records in HRIS, ensuring data accuracy and compliance.
HR Intern
- Organized training records, wage surveys, and job descriptions to support HR team operations.
- Facilitated recruitment and onboarding processes, ensuring accurate documentation and timely communication with candidates.
- Answered phone and performed clerical duties to assist the human resources department.
Education
Bachelor of Science - Business Administration – Human Resource Management
High School Diploma
Skills
Time management
Remote support
Remote IT deployment
Customer communication
Network troubleshooting
Technical troubleshooting
Hardware diagnostics
Customer service and communication
Certification
Lenovo Qualified PC Service Technician
Dell Qualified PC Service Technician
Timeline
Server Technician
World Wide Tech Services
08.2026 - CurrentRead More
Technical Support Specialist
Tech N Motion
10.2018 - 02.2026Read More
Customer Support Representative – Apple Products
IBEX
05.2018 - 10.2018Read More
Administrative & Support Roles (Contract and Project-Based)
Various Employers
01.2015 - 01.2018Read More
HR Intern
Chemtreat
01.2014 - 01.2014Read More
Black Forest Academy
High School Diploma
Read More
Liberty University
Bachelor of Science from Business Administration – Human Resource Management
Read More