Summary
Overview
Work History
Education
Skills
Timeline

Daniel Sleurs

320 Faye Circle North Lakeland ,FL

Summary

Adept at technical underwriting and renowned for exceptional customer service, I leveraged my research abilities and insurance knowledge at GEICO to enhance risk management practices and customer satisfaction. My proactive approach and dedication to understanding client needs led to consistently exceeding sales targets and achieving top performer status, demonstrating a unique blend of analytical and interpersonal skills.

Overview

21
21
years of professional experience

Work History

Underwriting Technician

GEICO
09.2018 - Current
  • Reviewed loss runs to identify trends and make recommendations for improvements in risk management practices.
  • Improved customer satisfaction by providing prompt responses to inquiries regarding policy coverage and pricing.
  • Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.

Sales Representative

GEICO, Government Employees Insurance
09.2017 - 09.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Customer Service Representative

Walmart
03.2004 - 08.2017
  • Reviewed loss runs to identify trends and make recommendations for improvements in risk management practices.
  • Improved customer satisfaction by providing prompt responses to inquiries regarding policy coverage and pricing.
  • Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.

Customer Service Agent

Geico
08.2015 - 09.2017
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Education

Associate In Arts -

Polk State College, Winter Haven, FL

Skills

  • Technical underwriting
  • Research abilities
  • Data Interpretation
  • Insurance knowledge
  • Customer Service

Timeline

Underwriting Technician - GEICO
09.2018 - Current
Sales Representative - GEICO, Government Employees Insurance
09.2017 - 09.2018
Customer Service Agent - Geico
08.2015 - 09.2017
Customer Service Representative - Walmart
03.2004 - 08.2017
Polk State College - Associate In Arts,

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Daniel Sleurs