Daniel Sleurs
320 Faye Circle North Lakeland ,FL
Summary
Adept at technical underwriting and renowned for exceptional customer service, I leveraged my research abilities and insurance knowledge at GEICO to enhance risk management practices and customer satisfaction. My proactive approach and dedication to understanding client needs led to consistently exceeding sales targets and achieving top performer status, demonstrating a unique blend of analytical and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Underwriting Technician
GEICO
2018.09 - Current
- Reviewed loss runs to identify trends and make recommendations for improvements in risk management practices.
- Improved customer satisfaction by providing prompt responses to inquiries regarding policy coverage and pricing.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Sales Representative
GEICO, Government Employees Insurance
2017.09 - 2018.09
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Service Representative
Walmart
2004.03 - 2017.08
- Reviewed loss runs to identify trends and make recommendations for improvements in risk management practices.
- Improved customer satisfaction by providing prompt responses to inquiries regarding policy coverage and pricing.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Customer Service Agent
Geico
2015.08 - 2017.09
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
Associate In Arts -
Skills
- Technical underwriting
- Research abilities
- Data Interpretation
- Insurance knowledge
- Customer Service
Timeline
Underwriting Technician - GEICO
2018.09 - Current
Sales Representative - GEICO, Government Employees Insurance
2017.09 - 2018.09
Customer Service Agent - Geico
2015.08 - 2017.09
Customer Service Representative - Walmart
2004.03 - 2017.08
Polk State College - Associate In Arts,