Daniel Smith
Phoenix,AZ
Overview
21
21
years of professional experience
Work History
Senior Technical Service Representative
WatchGuard Technologies
Seattle, WA
06.2014 - 09.2025
- Customer service and Firewall support
- Troubleshooting network and routing issues, including Mobile-user and site-to-site VPN issues
- Implementation of security services like AntiVirus, WebSense Categorization services, SMTP, and POP3 protocol spam defense
- Protocol analysis of distressed networks and examining packet content for routing security issues
- Member of the Wireless Networking Team to help in implementing Cloud Management
Member of Advisory Committee for CNST/ITS programs
Bates Technical College
Tacoma, WA
03.2017 - 01.2023
- Meet with Instructors and Administrators to help shape curriculum
- Review instructional materials and tools
- Assist and attendance of college events ie. Job Fairs
- Review industry-related accreditation requirements
Technical Intern
Adams Technology
Tacoma, WA
02.2012 - 01.2013
- Network Support
- Working with business solutions
- Cabling installation and repair
Superintendent, Vessel Operations and IT Support and Implementation
Husky Terminal and Stevedoring
Tacoma, WA
09.2004 - 01.2012
- Troubleshoot equipment: PC's, Printers, Video conference equipment, Cisco router, Dell Server
- Vessel Cargo logistics Management, planning, and execution
- Customer relations for domestic shipping/ import & export
- 24-hour operation's management
- Implementing new vessel operations and terminal management software
- Installation and repair of most operating systems, shipping systems, and other network devices
- Assisting labor/employees via phone/e-mails
- Alternate Facility Security Officer (Coast Guard trained and certified)
- Hazardous Materials Transportation certified
- Homeland Security emergency procedures training
Timeline
Member of Advisory Committee for CNST/ITS programs
Bates Technical College
03.2017 - 01.2023
Senior Technical Service Representative
WatchGuard Technologies
06.2014 - 09.2025
Technical Intern
Adams Technology
02.2012 - 01.2013
Superintendent, Vessel Operations and IT Support and Implementation
Husky Terminal and Stevedoring
09.2004 - 01.2012