Daniel Smith
State of Oklahoma
Oklahoma City,US
1
Certification
11
years of professional experience
I consider myself a professional with a strong background in IT support, equipped to handle complex technical issues and deliver effective solutions. I also have a demonstrated ability to collaborate within teams, adapt to changing requirements, and consistently achieve desired outcomes. Finally, my proven expertise includes troubleshooting, system administration, and customer service, paired with a reliable and flexible approach to evolving challenges.
Work History
Service Desk Technician
6 Months- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Managed ticketing system to prioritize and track service requests, enhancing workflow efficiency.
- Diagnosed and resolved network connectivity problems, improving overall system performance for end users.
- Collaborated with cross-functional teams to implement IT solutions that met organizational needs effectively.
- Led troubleshooting sessions to mentor junior technicians, fostering a collaborative learning environment.
- Developed user guides and training materials, increasing staff proficiency in utilizing technology resources.
Server
5 Years 10 Months- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Monitored food and beverage levels to satisfy customer needs.
3D Printer Technician
11 Months- Assisted in the setup of new printers, including cabling and configuration of print queues.
- Conducted preventive maintenance of printers on a regular basis; cleaning inside components and checking connections.
- Performed repairs and maintenance on printers, copiers, and other imaging equipment; troubleshooting hardware and software issues using diagnostic tools.
Chef
4 Years 3 Months- Maintained updated knowledge of local competition and restaurant industry trends.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Resolved conflicts between team members efficiently while ensuring a positive work environment.
- Maintained high levels of cleanliness and organization within the kitchen environment.
- Developed recipes that were creative, innovative and visually appealing.
Education
Bachelor of Science - Software Engineering
Skills
Guest Relations Management
ITIL framework
Sales Expertise
Verbal and written communication
Desktop support
Network configuration
Software installation
Network connectivity
Certification
- Google UX Design Professional Certificate
- UI-UX Specialization
Timeline
Service Desk Technician
State of Oklahoma
02.2026 - CurrentRead More
Server
Masa Ramen and Sushi
01.2020 - 11.2025Read More
3D Printer Technician
Key Coin
02.2019 - 01.2020Read More
Chef
Whole Foods
05.2015 - 08.2019Read More
Western Governors University
Bachelor of Science from Software Engineering
Read More