Tara Shelley
Oklahoma City,OK
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Server
Abuela's Mexican Restaurant
OKC , OK
03.2024 - 10.2024
- Trained new employees to perform duties.
- Implemented feedback from customers to improve service quality and menu offerings.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Shift Manager/Key Holder
Denny's Restaurants Franchise Association
OKC , OK
03.2020 - 02.2024
- Trained new employees on company policies, procedures, and job responsibilities.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Implemented cost-control measures to maintain budgetary guidelines.
Shift Manager/Key Holder
Dairy Queen Grill & Chill
Moore, Oklahoma
10.2019 - 03.2020
- Assigned work and monitored performance of project personnel.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Shift Manager/Key Holder
Denny's Restaurants Franchise Association
El Reno, Oklahoma
10.2016 - 01.2020
- Assigned work and monitored performance of project personnel.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
GED -
El Reno Highschool
El Reno, OK05-1987
Skills
- Order delivery practices
- Food inspection
- Team member support
- Daily specials memorization
- Table resetting
- Hostess support
- Food running
- Cash handling
- Table setting knowledge
- Menu item recommendation
- Menu memorization
- Check payment processing
- Bill computation
- Point of sale operation
- Server training
- Service prioritization
- Take-out service
- Effective customer upselling
- Guest relations management
- Front-of-house display creation
- Performance improvement
- Positive guest interactions
- Menu presentation
- Sales expertise
- Professional appearance
- Guest seating
- Safe food handling
- Exceptional customer service
- Calm demeanor
- POS operation
- Upselling techniques
- Suggestive selling
- Cleanliness standards
- Food station setup
- Shift management
- Order accuracy
- Multitasking and organization
- Point-of-sale system
- Food spoilage prevention
- Guest engagement
- Allergy awareness
- Table bussing
- Food safety oversight
- Beverage preparation
- Customer service
- Customer feedback management
- Task prioritization
- Inventory management
- Supply restocking
- Strong work ethic
- High volume dining
- Quality control
- Food safety practices
- Tableside etiquette
- Food delivery
- Point of sale (POS) system operations
Timeline
Server
Abuela's Mexican Restaurant
03.2024 - 10.2024
Shift Manager/Key Holder
Denny's Restaurants Franchise Association
03.2020 - 02.2024
Shift Manager/Key Holder
Dairy Queen Grill & Chill
10.2019 - 03.2020
Shift Manager/Key Holder
Denny's Restaurants Franchise Association
10.2016 - 01.2020
GED -
El Reno Highschool