Daniel Spencer
Ogden,UT
Summary
Dedicated customer service professional with 6 years of experience in various sales roles, Including 5+ years experience in car sales/service writer, and 2 years in inside sales and cold calling. Currently focus on windshield replacement services and looking to expand my abilities into a new career opportunity.
Overview
10
10
years of professional experience
Work History
Certified Windshield Technician/Store advisor
Safelite Auto Glass
Brigham City, UT
01.2024 - Current
- Act as main customer contact, clearly explaining services, timelines, and repair costs while keeping clients informed throughout the repair process
- Coordinate daily shop operations, including parts receiving, inventory management, invoicing, scheduling, and store closing procedures, to support overall shop efficiency and service flow
- Maintained a 96.3% NPS score over the past year through strong customer service skills
- Performed precise windshield removals and installations, ensuring secure seals and structural integrity, with a warranty rate of just 0.53% on installations
- Certified in advanced re-calibration tools to ensure proper alignment and functionality of advanced driver assistance systems (ADAS)
- Repaired chips and cracks in windshields, maintaining both visibility and structural integrity
- Successfully passed Safelite training course, reflecting a thorough understanding of windshield replacement standards and best practices in automotive glass service
Delivery Driver
Happy Delivery LLC
North Salt Lake, UT
11.2023 - 01.2024
- Efficiently delivered packages to residential and commercial locations within designated routes, ensuring timely and accurate delivery while maintaining high customer satisfaction
- Utilized GPS and routing software to optimize delivery routes, reducing travel time and fuel consumption while improving overall efficiency
- Managed a high volume of deliveries daily, maintaining organization and accuracy in handling and sorting packages to meet tight deadlines
- Efficiently loaded and unloaded packages from the delivery vehicle, ensuring proper handling and organization to prevent damage and facilitate accurate deliveries
- Maintained accurate delivery records, including obtaining customer signatures, recording delivery times, and updating delivery status in real-time
- Adhered to safety protocols and company policies, including proper handling of packages, safe driving practices, and compliance with traffic laws and regulations
Enterprise Account Developer (SDR)
NICE InContact
Sandy, UT
06.2022 - 04.2023
- Generated new business opportunity through cold calling, emails, and networking
- Pre-qualified decision makers and set up discovery/introduction meetings
- Weekly training to improve product knowledge and selling technique to different business industry's
- Managed different marketing campaigns leads to build a pipeline of prospects
- Managed inbound calls and chats to help customer's with questions about product
- Collaborated with Account Executive to move sales process to demonstration stage
Service Advisor
Young Buick GMC Layton
North, SC
11.2020 - 05.2022
- Applied highly effective selling techniques while properly engaging and presenting cost for repairs to customers
- Consistently increase customer satisfaction by skillfully resolving conflicts, answering questions, and completing requests in a timely manner
- Completed yearly gross goal by hitting over 360k in sales
- (Hit Goal within first 8 months.)
- Excelled in alignments sold maintaining a 21% closing rate on alignments
- Top seller in tires sold placing 7th out of 56 service advisors in 2021
- Completed Young Automotive weekly trainings
- Assisted in managing lube bay tech's
Car Salesman
Mark Kia
Scottsdale, AZ
09.2016 - 09.2020
- Followed up and responded to warm internet leads and customer questions on vehicle availability, price and options
- Closed sales by overcoming objections using a variety of technique's
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services
- Hit a average of 12+ cars sold monthly to surpass quota
- Implemented cold-calling techniques to generate more customer in BDC department
- Fully inspect and appraise customer trade in vehicle
- Completed Alan Ram phone call training program
Team Member/Forklift Operator
Home Depot
Centerville, UT
02.2016 - 09.2016
- Help Customers locate store products and load their vehicles
- Trained to safely operate multiple types of lifts such as, standard forklift, reach forklift, cherry picker forklift, and electric pallet jack
- Resolved issues in a timely manner to maintain productivity goals
- Shrink-wrapped, attached label, and organize pallets in correct departments around the store using forklift machines
- Filled propane tanks, checked valves, and performed other routine equipment maintenance
- Organize store inventory and stock products on shelves
- Cut wood dimensions for customers
- Unload inventory from delivery trucks
Framer/Carpenter
Golder Acoustics
West Jordan, UT
02.2015 - 02.2016
- Used tools such as nail guns, saws, and drills safely and with accuracy
- Installed walls, roof frames, and wood structures according to blueprints
- Loaded and unloaded building materials used for construction
- Consistently took on additional responsibilities and worked extended hours to meet project deadlines
- Assembled/Disassembled scaffolding
- Followed OSHA safety standards
- Cut and measured wood
Education
High School Diploma -
Dorius Academy
Layton, UT01.2016
Skills
- Thrives in face-paced environment
- Hardworking in all aspects of life
- Strong communication skills
- Professional demeanor
- Up-selling strategies
- Relationship building
- Problem solving
- Self motivated
- Goal-Oriented
- Multi-tasking
Timeline
Certified Windshield Technician/Store advisor
Safelite Auto Glass
01.2024 - Current
Delivery Driver
Happy Delivery LLC
11.2023 - 01.2024
Enterprise Account Developer (SDR)
NICE InContact
06.2022 - 04.2023
Service Advisor
Young Buick GMC Layton
11.2020 - 05.2022
Car Salesman
Mark Kia
09.2016 - 09.2020
Team Member/Forklift Operator
Home Depot
02.2016 - 09.2016
Framer/Carpenter
Golder Acoustics
02.2015 - 02.2016
High School Diploma -
Dorius Academy