Danika Pitzele
Renton,WA
Summary
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into a new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Overview
6
6
years of professional experience
Work History
Office Manager
Alight Chiropractic
03.2023 - 07.2024
- Assisted patients with questions regarding their appointments, accounts, and insurance claims
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Pulled monthly reports including Accounts Payable and Receivable
- Worked closely with law firms for auto accident cases
- Developed and implemented office policies and procedures
- Handled sensitive information with discretion, maintaining confidentiality of company documents and patient records
- Ensured compliance with healthcare regulations, medical laws, and high ethical standards
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly
Office Manager
Millennium Dental Clinic
05.2022 - 03.2023
- Held responsibility for all administrative duties for the practice
- Prepared Accounts Payable and Receivable
- Handled billing and collection of all funds due
- Answered phone calls, scheduled appointments, explained treatment plans
- Properly disclosed insurance coverage to patients
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
- Streamlined office operations by implementing efficient filing systems and organizational strategies
Spa Administrator
Inspa
09.2020 - 03.2022
- Served as acting manager by constructing meetings with employees to direct improvement on performance in spa services and customer service
- Responded to customer inquiries and complaints
- Prepared and maintained records and reports of inventories, price listings, and expenditures.
Lead Guest Service Coordinator
Inspa
06.2020 - 09.2020
- Oversaw front desk operations including training new hires on appointment scheduling, opening and closing spa duties
- Generated and balanced daily revenue reports
- Accurately prepared and tracked daily reports
Guest Service Coordinator
Inspa
11.2019 - 06.2020
- Collaborated with team members to communicate with guests to book and confirm appointments
- Accepted payments
- Assisted guests' with questions on products, services, and company information
- Assisted guests with special requests, ensuring personalized service and memorable stays
Extra Hire
Pierce County Courthouse
07.2019 - 09.2019
- Prepared and scanned critical paperwork, identified specific detail within 100+ files a day
- Properly handled sensitive and confidential information
Sales Associate
Seattle Sun Tan
04.2018 - 07.2019
- Fostered relationships with clients to expand the customer base
- Mentored team members in sales techniques
- Addressed customer inquiries and concerns
- Recommended products and services to align with individual needs for about eighty customers per day
- Awarded Employee of the year for 2018 for an exceptional drive to assist with further tasks than the required, ability to work varied hours, and extensive client relationships built throughout the year
Education
High School Diploma -
Skyline High School
Sammamish, WA06.2017
Skills
- General management and administrative skills
- Thrives in fast-paced environment
- Proficient with face to face, over the phone, and email communication
- Attention to detail
- Quick/eager to learn
- Excellent communicator
- Goes above and beyond for customer satisfaction
Special Expertise
- ChiroFusion
- Dentrix
- Patterson Imaging
- Microsoft Office
- Zenoti
- Helios
Timeline
Office Manager
Alight Chiropractic
03.2023 - 07.2024
Office Manager
Millennium Dental Clinic
05.2022 - 03.2023
Spa Administrator
Inspa
09.2020 - 03.2022
Lead Guest Service Coordinator
Inspa
06.2020 - 09.2020
Guest Service Coordinator
Inspa
11.2019 - 06.2020
Extra Hire
Pierce County Courthouse
07.2019 - 09.2019
Sales Associate
Seattle Sun Tan
04.2018 - 07.2019
High School Diploma -
Skyline High School
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