Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Danielle Wilson

Perkinston,MS

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Office Manager

Pure Perfection Cleaning Solutions-Perkinston, MS
09.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Office Manager

M & M Electrical LLC-Bay Saint Louis, MS
08.2015 - 08.2023
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Office Assistant

Scott Fence Company-Bay Saint Louis, MS
01.2021 - 08.2022
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
  • Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Compiled and analyzed data to produce reports.
  • Edited documents to keep company materials free of grammar errors.
  • Monitored and tracked budgets and expenses.

Education

High school diploma -

Cornerstone christian academy
Townsend, GA

Skills

  • Accounts Receivable
  • Payroll
  • Time Management
  • Office Management
  • Accounts Payable
  • QuickBooks
  • General Ledger Accounting
  • Human Resources
  • Clerical Experience
  • Office experience
  • Communication skills
  • Sales
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Multi-line phone systems
  • Microsoft Access
  • Accounting software
  • Computer skills
  • English
  • Typing
  • Customer Service
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Clear oral/written communication
  • Customer Relations
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Payroll Processing
  • Bookkeeping
  • Document Management
  • Payroll and budgeting
  • Account Reconciliation
  • Mail handling
  • Scheduling
  • Scheduling Coordination
  • Staff Management
  • Employee Supervision
  • Staff hiring
  • Administrative Oversight
  • Training and coaching
  • Workflow Optimization
  • Financial Reporting
  • Financial Tracking
  • Expense Reporting
  • Team Supervision
  • Staff Training
  • Financial Accounting
  • Event Coordination
  • Workflow Planning
  • MS Office
  • Professional and Courteous
  • Good Judgment
  • Teamwork and Collaboration
  • Problem Resolution
  • Shift Scheduling

Assessments

  • Customer service, Proficient, 07/01/24, Identifying and resolving common customer issues
  • Administrative assistant/receptionist, Proficient, 07/01/24, Using basic scheduling and organizational skills in an office setting
  • Work style: Reliability, Proficient, 07/01/24, Tendency to be reliable, dependable, and act with integrity at work
  • Customer focus & orientation, Proficient, 07/01/24, Responding to customer situations with sensitivity
  • Medical receptionist skills, Proficient, 07/01/24, Managing physician schedules and maintaining accurate patient records
  • Cleaner fit, Proficient, 07/01/24, Measures the traits that are important for successful cleaners
  • Social media, Proficient, 07/01/24, Knowledge of popular social media platforms, features, and functions

Timeline

Office Manager

Pure Perfection Cleaning Solutions-Perkinston, MS
09.2023 - Current

Office Assistant

Scott Fence Company-Bay Saint Louis, MS
01.2021 - 08.2022

Office Manager

M & M Electrical LLC-Bay Saint Louis, MS
08.2015 - 08.2023

High school diploma -

Cornerstone christian academy

Similar Profiles

CREATE PROFILE
Danielle Wilson