Daniel Stockton
Springboro,US
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
QuikTrip
Des Moines, IA
02.2024 - Current
- Responsible for taking both internal and external customer inquiries and formulated solutions to drive positive interactions.Provided coaching and feedback to team members, fostering a culture of continuous improvement.
- Managed inventory levels and ordered supplies to maintain optimal stock for continuous operations.
- Cultivated a positive team environment by providing constructive feedback and mentorship, enhancing employee engagement and morale.
- Streamlined inventory management processes, ensuring optimal stock levels and reducing waste, leading to improved operational efficiency.
- Partnered with the store manager to develop and roll out policies that aligned with corporate goals, contributing to a cohesive store strategy.
RPA Developer
Fresenius Medical Care
Remote, IA
08.2023 - 12.2023
- Took point in automation design by meeting with business leads to write up PDD/SDD documentation.
- Using UiPath’s Reframework, developed automation solutions that met the documented expectations as outlined by the PDD/SDD.
- Responsible for taking high priority (chronic, escalation, corporate-assigned) work and formulating solutions to automate insurance claim handling.
- Use knowledge of industry guidelines, methodologies, and precedent to develop process automations to improve on insurance claim handling.
RPA Developer I
Lumen Technologies
Remote, IA
06.2021 - 08.2023
- Analyze and identify short-term and long-term strategies to improve work productivity and reduce overall costs using automation.
- Responsible for taking high priority (chronic, escalation, corporate-assigned) work and formulating solutions to address changes in the business.
- Use knowledge of industry guidelines, methodologies, and precedent to develop process automations to improve on agent handling and accuracy driving customer satisfaction.
- Using UiPath’s Re framework, developed custom framework solutions that improved performance and automation handling of unattended automation solutions.
Repair Service Attendant (Automation Project)
Lumen Technologies
Des Moines, IA
09.2018 - 06.2021
- Analyze and identify short-term and long-term strategies to improve work productivity and reduce overall costs using automation.
- Responsible for taking high priority (chronic, escalation, corporate-assigned) work and formulating solutions to address changes in the business.
- Use knowledge of industry guidelines, methodologies, and precedent to develop process automations to improve on agent handling and accuracy driving customer satisfaction.
- Using UiPath’s Re framework, developed custom framework solutions that improved performance and automation handling of unattended automation solutions.
Repair Service Attendant
CenturyLink Inc
Des Moines, IA
05.2015 - 09.2018
- Utilize the telecommunication industry practices and procedures.
- Provides information and research to be used for strategic decision-making and reduce overall costs.
- Worked under routine supervision to meet company metrics.
- Organize and mediate the integration of new processes between multiple work groups.
- Facilitate the coaching and training of agents to meet expected company goals.
Education
B.S. - Biology, Minor in Computer Science
Wayne State College
Wayne, NE12.2012
A.S. - undefined
Central Community College
Columbus, NE05.2005
Skills
- Project Management
- Problem Resolution
- Creative Thinking
- Conflict Management
- Communication
- Decision-making
- Adaptability
- Strategic Planning
Timeline
Assistant Manager
QuikTrip
02.2024 - Current
RPA Developer
Fresenius Medical Care
08.2023 - 12.2023
RPA Developer I
Lumen Technologies
06.2021 - 08.2023
Repair Service Attendant (Automation Project)
Lumen Technologies
09.2018 - 06.2021
Repair Service Attendant
CenturyLink Inc
05.2015 - 09.2018
B.S. - Biology, Minor in Computer Science
Wayne State College
A.S. - undefined
Central Community College