Summary
Overview
Work History
Skills
Timeline
Generic

Daniel Swan

25120 Blue Grill Dr,AR

Summary

Accomplished Assistant Manager with over 12 years of management experience, including a pivotal role at Amazon. Excelled in workflow management and team leadership, significantly enhancing process efficiency and staff development. Skilled in safety management and conflict resolution, consistently achieving improved business outcomes and staff satisfaction.

Overview

17
17
years of professional experience

Work History

Process Assistant

Amazon
08.2020 - Current
  • Mentored associates on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted Area Managers and Operation Managers in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Assistant Manager

Subway
01.2015 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

RadioShack
01.2008 - 01.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Skills

  • Safety management
  • Cost management
  • Workflow management
  • Team leadership
  • Assignment delegation
  • Decision-making
  • Microsoft Work, Excel, Spreadsheet, PowerPoint
  • Conflict resolution
  • Strategic planning
  • Critical thinking
  • Management (12 years)
  • Staff training and development

Timeline

Process Assistant

Amazon
08.2020 - Current

Assistant Manager

Subway
01.2015 - 08.2020

Assistant Manager

RadioShack
01.2008 - 01.2009

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Daniel Swan