Daniel Taylor
Houston,TX
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
13
13
years of professional experience
Work History
Professional Bus Operator
Metropolitan Transit Authority - METRO
2016.09 - Current
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
- Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from vehicle.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else
Senior Security Supervisor
Engarde Security
2010.11 - 2014.10
- Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Safeguarded products in storage to protect from spills and damages
- Supervised and trained new staff in performing census.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering positive work environments and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Supervised team of 45 security personnel during shift
Education
Some College (No Degree) - Psychobiology
University of Houston - Downtown
Houston, TXHigh School Diploma -
Dwight D. Eisenhower H.s
Houston, TX05.1998
Skills
- Management Experience
- Basic computer skills of software packages to include Word, Excel, and similar programs
- Excellent customer service
- Promotes safety awareness and follows safety procedures in effort to reduce or eliminate accidents
- Performs other assigned duties
- Time management
- Effective communication
- Defensive driving
- Conflict resolution
- Decision making
- Problem solving
- Passenger Safety
Timeline
Professional Bus Operator
Metropolitan Transit Authority - METRO
2016.09 - Current
Senior Security Supervisor
Engarde Security
2010.11 - 2014.10
Some College (No Degree) - Psychobiology
University of Houston - Downtown
High School Diploma -
Dwight D. Eisenhower H.s
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