Daniel T. Hamrick
Tradewinds Distributing Company LLC
Aiken,SC
30
years of professional experience
Assisted customers with inquiries and provided solutions to issues.,Supported teams in completing tasks to achieve project goals.,Facilitated successful outcomes for various initiatives.
Work History
Director of Sales
1 Year 8 Months- Developed and implemented strategic sales plans to drive revenue growth across multiple distribution channels.
- Fostered relationships with key clients to enhance customer loyalty and retention through tailored service solutions.
- Analyzed market trends and competitive landscape to identify new business opportunities and inform sales strategies.
- Collaborated with marketing teams to create effective promotional campaigns that increased brand awareness and sales volume.
- Conducted regular reviews of sales processes, implementing best practices to streamline operations and improve efficiency.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Managed team of sales representatives, providing guidance, coaching and support.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Worked closely with product teams to understand customer needs and requirements.
Director of Technical & Training
5 Years 1 Month- Established efficient communication pathways among departments, promoting teamwork and reducing overall lead times.
- Developed training programs for technical and sales.
- Wrote troubleshooting guidelines and customer facing guides.
- Established key performance indicators to measure efficiency and effectiveness of distribution operations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Technical Support Manager
2 Years 9 Months- Created the technical support team to enhance customer satisfaction and resolve complex issues efficiently.
- Selected and hired additional support staff
- Streamlined support processes, reducing response times and increasing issue resolution rates across departments.
- Collaborated with cross-functional teams to identify system improvements, driving enhanced user experiences.
- Analyzed support ticket trends to inform strategic decisions and optimize resource allocation within the department.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Streamlined support processes for improved efficiency and faster response times.
Parts Counter Sales-A/C Specialist
11 Years 1 Month- Superior Customer Service Technician
- Parts Consultant
- Field service mechanic repairing heavy equipment as an a/c specialist
- Building Maintenance servicing and repairing electrical and HVAC systems
Technician/Officer
20 Years 1 Month- Install HVAC equipment
- Service and repair HVAC equipment
- Small Business operations
Service Technician
2 Years- Service and repair commercial and residential HVAC equipment
- General Building Maintenance
- Customer Relations
Service Technician
1 Year- Install, service and repair plumbing, electrical, and appliances
- Service and repair HVAC equipment
Education
Diploma - Air Conditioning Technology
- Presidents list
- EPA certified Universal refrigerant handler.
- GPA: 4.0 GPA
Skills
Achieved improved customer retention rates through targeted initiatives and effective lead conversion.
Enhanced customer interaction quality by implementing efficient workflows on Zendesk.
Maintained high service standards through successful coordination with vendors in product development.
Increased customer satisfaction by delivering training in sales techniques and HVAC troubleshooting.
Produced engaging training materials that optimized learning outcomes through video and PowerPoint.
Timeline
Director of Sales
Tradewinds Distributing Company LLC
01.2025 - CurrentRead More
Director of Technical & Training
Tradewinds Distributing Company LLC
11.2019 - 12.2024Read More
Technical Support Manager
Tradewinds Distributing Company LLC
02.2017 - 11.2019Read More
Parts Counter Sales-A/C Specialist
Yancey Brothers Inc.
01.2006 - 02.2017Read More
Service Technician
Sanders Mechanical Services
01.2004 - 01.2006Read More
Service Technician
Haney Supply Company
01.2003 - 01.2004Read More
Technician/Officer
American Gateway Heating and Air
01.1997 - 02.2017Read More
Coosa Valley Tech College
Diploma from Air Conditioning Technology
Read More