Daniel Theilen
Las Vegas
Summary
Results-driven general manager experienced in optimizing operations and elevating customer experiences. Proven strengths in decision-making, time management, and team motivation, with a focus on fostering positive relationships and improving service quality.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Petco Animal Supplies Stores Inc.
Las Vegas, NV
06.2025 - Current
- Assisted in training new team members on store operations and customer service protocols.
- Collaborated with management to enhance customer experience.
- Provided feedback on team performance to improve workflow efficiency and service quality.
- Supported promotional events by organizing merchandise and engaging with customers directly.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Developed strong working relationships with staff, fostering a positive work environment.
General Manager
CVS Pharmacy
Las Vegas, NV
08.2021 - 06.2025
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented strategic initiatives to enhance customer satisfaction and operational efficiency.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Led staff training programs, enhancing team performance and service quality.
- Cultivated a positive work environment, fostering employee engagement and retention strategies.
- Managed budget implementations, employee reviews, training, and scheduling.
Assistant Manager
Party City
Las Vegas, NV
08.2018 - 08.2021
- Executed daily inventory management tasks to maintain stock accuracy and availability.
- Monitored store cleanliness and organization, ensuring compliance with health and safety standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Grocery Manager
Vons Grocery Store
Las Vegas, NV
06.2013 - 07.2018
- Oversaw daily operations and maintained optimal store inventory levels.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Conducted regular performance evaluations to identify areas for improvement within the team.
Freight Team Associate
Home Depot
Henderson, NV
03.2013 - 06.2013
- Coordinated with team members to optimize workflow and enhance productivity during peak hours.
- Implemented best practices for loading and unloading freight to minimize damage and loss.
- Assisted in maintaining cleanliness and organization of work areas to comply with safety standards.
- Loaded and unloaded trucks.
Education
Business Management
UNLV
Las Vegas, NVHigh School Diploma -
Coronado High School
Henderson, NV06-2012
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
Timeline
Assistant Manager
Petco Animal Supplies Stores Inc.
06.2025 - Current
General Manager
CVS Pharmacy
08.2021 - 06.2025
Assistant Manager
Party City
08.2018 - 08.2021
Grocery Manager
Vons Grocery Store
06.2013 - 07.2018
Freight Team Associate
Home Depot
03.2013 - 06.2013
Business Management
UNLV
High School Diploma -
Coronado High School