Daniel torres
Newport News,Virginia
Summary
Very experienced in retail store management and customer satisfaction. Regularly listened to customers needs and made recommendations based on their needs. Experienced in working as a team to help keep the store stocked and organized to make the consumer experience as seamless as possible. Answered customers questions about availability and location of items they looked up online to make the in store experience as seamless as possible.
Overview
11
11
years of professional experience
Work History
Territory Manager
Virginia Green Lawn Care Service
09.2021 - Current
- Operated and maintained lawn care equipment, ensuring optimal performance and safety standards.
- Executed lawn treatments using fertilizers and pesticides, enhancing turf health and appearance.
- Monitored client properties for pest issues, recommending appropriate solutions to prevent infestations.
- Trained new technicians on equipment use, safety protocols, and best practices in lawn maintenance.
- Oversaw scheduling of service appointments, optimizing route efficiency to maximize daily productivity.
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Developed lasting customer relationships and grew network over time.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
- Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Continuously expanded knowledge of industry trends and advancements through relevant training programs or seminars.
- Educated clients on best practices for maintaining their lawns between service visits, fostering long-term relationships.
Merchandise Manager
Party City
10.2015 - 01.2020
- Collaborated with cross-functional teams to execute promotional campaigns and seasonal displays effectively.
- Trained and mentored staff on merchandising standards, driving consistency across store locations.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
- Completed monthly profit and loss performance reports.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Analyzed market trends and customer preferences to optimize inventory assortment and placement.
Education
High School Diploma -
Woodside High School
Newport News, VA06-2016
Skills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Sales expertise
- Goal setting
- Relationship building
- Time management
Timeline
Territory Manager
Virginia Green Lawn Care Service
09.2021 - Current
Merchandise Manager
Party City
10.2015 - 01.2020
High School Diploma -
Woodside High School