Daniel Trujillo
Albuquerque,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Cashier
DK
Rio Rancho, NM
01.2023 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Representative
Safelite Auto Glass
Rio Rancho, NM
02.2020 - 10.2022
- Answered customer inquiries and provided accurate information regarding auto glass repair and replacements.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
Alorica
Albuquerque, NM
03.2019 - 02.2020
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Verified accuracy of customer information in order to ensure proper account management.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
Sales Agent
S&P Data
Rio Rancho, NM
03.2014 - 10.2018
- Researched competitive offerings and identified opportunities for improving our product offering.
- Generated monthly reports outlining progress made towards meeting retention objectives.
- Developed strategies to improve customer experience and increase loyalty.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM05-2005
Skills
- Inbound and Outbound Calling
- Scheduling
- Appointment Scheduling
- Complaint Resolution
References
References available upon request.
Timeline
Cashier
DK
01.2023 - 03.2024
Customer Service Representative
Safelite Auto Glass
02.2020 - 10.2022
Customer Service Representative
Alorica
03.2019 - 02.2020
Sales Agent
S&P Data
03.2014 - 10.2018
High School Diploma -
Del Norte High School
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