Daniel Ulman
North Mankato,MN
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Performs well with and always provides exceptional support to demanding customers. Offering 3 years of experience in leadership roles, as well as passion for always improving, enhancing knowledge and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Technical Service Representative
Johnson Outdoors
Mankato, MN
03.2020 - Current
- Answered customer questions and took customer orders via email, phone and website live chat
- Maintained and updated customer service database
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Assisted customers with troubleshooting and repairs
Technical Service Representative
Johnson Outdoors
Mankato, MN
03.2019 - 08.2019
- Answered customer questions and took customer orders via email, phone and website live chat
- Maintained and updated customer service database
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Assisted customers with troubleshooting and repairs
Customer Service Representative
FUN.com
Mankato, MN
10.2018 - 12.2018
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company specials
- Responded to customer requests for products, services and company information
- Answered customer questions and took customer orders via email, phone and website live chat
Blender
Wis-Pak
Mankato, MN
05.2018 - 09.2018
- Operated blending and other machinery safely and in conformance with manufacturer instructions
- Performed efficient changeovers, washed down equipment and cleaned totes
- Accurately recorded operational practices and production data
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly
- Gathered all necessary ingredients from warehouse
Restaurant General Manager
Pizza Hut
Mankato, MN
01.2010 - 05.2018
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Trained and guided team members to maintain high productivity and performance
- Inventory: ordering product and rotating
- Reviewed job applications to identify, vet and recommend optimal candidates
- Created weekly schedule for employees
Education
Some College (No Degree) - Sociology
Minnesota State University
Mankato05-2015
High School Diploma -
Loyola Catholic School
Mankato06-2006
Skills
- Customer service expert
- Account management
- Conflict deescalation
- Complaint resolution
Timeline
Technical Service Representative
Johnson Outdoors
03.2020 - Current
Technical Service Representative
Johnson Outdoors
03.2019 - 08.2019
Customer Service Representative
FUN.com
10.2018 - 12.2018
Blender
Wis-Pak
05.2018 - 09.2018
Restaurant General Manager
Pizza Hut
01.2010 - 05.2018
Some College (No Degree) - Sociology
Minnesota State University
High School Diploma -
Loyola Catholic School
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