Bailey Coldron
Tucson,AZ
Summary
I have demonstrated customer service with 8 plus years optimizing team performance and operational efficiency. Experienced in training and mentoring staff to elevate service standards and foster a collaborative environment that drives customer and employee satisfaction.
Overview
7
7
years of professional experience
Work History
Service Specialist
Rasing Canes
Tucson, Arizona
10.2025 - Current
- Exceptional customer service in any fast-paced environment, ensuring high satisfaction levels, effective communication and problem-solving skills.
- Certified trainer who onboarded new employees and provided guidance to enhance team performance and maintain operational standards.
- Collaborated with team leads to enhance workflow efficiency. Worked effectively with team leads and management to improve overall operations.
- Gained management experience by stepping into leadership positions.
- Communication Skills ensured strong relationships with coworkers, promoting a positive and efficient work environment for all.
3rd Key Manager
Claires Stores Inc
Tucson, AZ
01.2024 - 02.2025
- Active selling driving multi-item sales and customer rewards while maintaining high energy on the sale floor.
- Balanced direct customer interactions while operating merchandise updates. shipment processing and inventory control during peak hours.
- Resolved customer complaints promptly and professionally.
- Managed daily tasks with merchandising, cleaning setting up towers for all new promotions.
- Oversaw bank deposit processes to ensure accuracy and compliance. and security procedures to support store opening and closing properly.
Team Leader Manager
Street Taco And Beer
Tucson, AZ
03.2022 - 10.2024
- Supervised a busy kitchen of 8 staff members, communicating to ensure orders are correct stations are stocked and every customer is satisfied.
- Managed fresh products to ensure compliance with quality standards and minimize waste.
- Monitored food supplies and ordered items to ensure consistent stock levels and minimize shortages.
- Conducted inspections of premises to uphold cleanliness standards, ensure proper maintenance, and maintain attractive displays.
- Assembled food items quickly during peak hours to meet customer demand and maintain line efficiency.
Ambassador (Trainer)
Amazon
Tucson, AZ
11.2019 - 08.2023
- Guided and supported employees during the learning process to enhance familiarity with warehouse operations and environment.
- Implemented a system of tracking employee progress through training courses and certifications.
- Practiced active listening and peer coaching to observe employees, ensuring confidence and promoting constructive feedback.
- Demonstrated safety procedures by instructing new associates step by step to uphold operational standards safely.
- Exhibited manual dexterity by skillfully handling items during scanning and sorting processes. using hand-eye coordination for rapid scanning, picking and sorting as well as repackaging damaged items.
Education
High School Diploma -
Flowing Wells
Tucson, AZ05-2018
Associate of Arts - Social Services
Pima Community College
Tucson, AZSkills
- Customer service excellence
- Operations oversight
- Store operations efficiency
- Food safety handling
- Inventory management
- Planning and coordination
- Team leadership
Timeline
Service Specialist
Rasing Canes
10.2025 - Current
3rd Key Manager
Claires Stores Inc
01.2024 - 02.2025
Team Leader Manager
Street Taco And Beer
03.2022 - 10.2024
Ambassador (Trainer)
Amazon
11.2019 - 08.2023
High School Diploma -
Flowing Wells
Associate of Arts - Social Services
Pima Community College