Daniel Velasco
El Monte,CA
Summary
Dynamic supervisor with a proven track record at Sodexo Live!, excelling in staff management and strategic planning. Enhanced team efficiency through effective training and mentoring, while driving significant improvements in customer service. Skilled in inventory control, ensuring optimal stock levels and minimizing waste, contributing to overall operational success.
Overview
6
6
years of professional experience
Work History
Supervisor
Sodexo Live!
2022.05 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Lead Server
Sodexo Live!
2022.05 - Current
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
Server
Sodexo Live!
2022.05 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
HumanGood
2018.12 - 2021.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Duarte High School
Duarte, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Strategic planning
- Inventory control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Sodexo Live!
2022.05 - Current
Lead Server
Sodexo Live!
2022.05 - Current
Server
Sodexo Live!
2022.05 - Current
Server
HumanGood
2018.12 - 2021.12
High School Diploma -
Duarte High School