Daniel Vera
Boston,United States
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Works well with teams in order to find the best solutions.
Overview
3
3
years of professional experience
Work History
Bartender/Server
New American Cafe
08.2023 - 11.2024
- Take orders, make drinks, deliver menu items
- Knowledge on all of the menu such as food, beverages, garnishes, and preparation methods
- Serving guests with proper identification
- Serving food and beverages in high pace environment
- Performing all opening and closing procedures
Supervisor
High Profile x Budega
Boston, Ma
02.2022 - 07.2022
- Assist the Store Manager in planning and implementing strategies to attract and retain customers
- Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority
- Track the progress of weekly, monthly, quarterly, and annual goals
- Monitor and maintain inventory levels and communicate discrepancies to upper Management
- Contribute in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements
- Maintain visual standards, including merchandise presentation, signage, lighting and general maintenance
- Support Store Manager with developing store schedules to ensure proper store coverage during peak hours
- Handle and mitigate customer complaints in a professional manner to ensure their overall satisfaction
- Educate and coach store employees on product knowledge, loss prevention procedures, and safety protocol
- Interact and build relationships with multiple vendors
- Create reports, analyze and interpret data, such as store sales, units per sale, and sales per hour
- Ensure all employees adhere to companies’ policies and guidelines, and act as store representative when the Store Manager is not present
Education
Bachelors of Business - Entrepreneurship w/ a concentration in Marketing
Suffolk University
Boston, Massachusetts01.2021
BBA - Studied Abroad
Suffolk University
Madrid, Spain01.2020
Skills
- Point of sale systems
- Craft cocktail preparation
- Safe food handling procedures
- Salesmanship
- Employee motivation
- Decision-making
- Workflow management
- Data analytics
- Merchandise flow
- Upselling strategies
- Revenue generation
- Business development
- Photography
- Clip editing
- Adobe premiere pro
- File management
- Color correction
- Video production and editing
Languages
Spanish
Native/ Bilingual
Timeline
Bartender/Server
New American Cafe
08.2023 - 11.2024
Supervisor
High Profile x Budega
02.2022 - 07.2022
Bachelors of Business - Entrepreneurship w/ a concentration in Marketing
Suffolk University
BBA - Studied Abroad
Suffolk University
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