Daniel Walsh
Union,NJ
Summary
Dependable Service Writer with over ten years of experience providing job workflow management and operations assistance to automotive department. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers.
Overview
1
1
year of professional experience
Work History
Service Advisor
Woodbridge Ford
05.2023 - Current
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Retail Parts Professional
Advance Auto Parts
- Assisted customers in finding appropriate parts promptly.
- Independently performed daily opening and closing duties including cash counting and bank deposits.
- Oversaw team of 5 employees.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
Service Writer
Mahwah Honda
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Consulted with customers to assess service requirements and produce accurate orders.
- Logged work orders and change orders into Reynolds Reynolds database to track job status.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Service Advisor
Hudson Hyundai
- Delivered excellent customer service, resulting in a consistent 95% average satisfaction rating.
- Generated and accurately completed repair orders to meet aggressive deadlines.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Skills
- Product and Service Expertise
- Building Customer Trust and Loyalty
- Parts Department Support
- Merchandise Sales
Accomplishments
- Achieved Presidents Award for overall excellence at Mahwah Honda for two consecutive years.
Timeline
Service Advisor
Woodbridge Ford
05.2023 - Current
Retail Parts Professional
Advance Auto Parts
Service Writer
Mahwah Honda
Service Advisor
Hudson Hyundai