Daniel Walters
El Paso
Summary
Dynamic operations leader with a proven track record at CNG Holdings, Inc., driving profitability through strategic initiatives and performance management. Expert in budget management and team development, enhancing customer satisfaction and operational efficiency. Recognized for exceptional leadership and effective communication, fostering a culture of excellence across multi-location teams.
Overview
26
26
years of professional experience
Work History
District Director of Operations
CNG Holdings, Inc
El Paso
01.2024 - Current
- Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
- Implemented strategic initiatives to improve operational efficiency and reduce costs, resulting in XX% increase in profitability
- Managed vendor relationships and negotiated contracts to optimize pricing and service levels
- Collaborated with sales team to forecast demand accurately, leading to improved inventory planning and reduced carrying costs
- Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies
- Managed the recruitment, onboarding, training, and development of staff members at multiple locations
- Improved customer satisfaction ratings by implementing customer feedback surveys and addressing areas for improvement
District Manager
Extra Space Storage
El Paso
06.2021 - 01.2024
- All aspects of daily operations
- 15 store I currently manage with a team of 40 employees
- Over 1 million in monthly profits
- Recruit, hire, train and develop my team
- Work with multiple vendors for site maintenance
District Manager in Training
Conn's Home Plus
El Paso
01.2021 - 06.2021
- Ranked #1 in the District in total sales and profit
- Made store of the month for 3 months in a row.
- Trained and developed all staff.
- Helped provide motivation, training and strategic direction for all associates
- Responsible for recruiting and hiring sales employees.
District Director of Operations
TitleMax District
El Paso
06.2013 - 01.2021
- Over $10 Million in new loans in 2019. District had over $9.5 million in loans in 2018.
- District Manager Trainer for the past two years. Trained and developed countless of District Managers being promoted along with District Managers that were outside hires.
- Had the Store of the Year in the company in 2018.
- Ran the third most profitable District in the West Zone in 2019.
- Lowest charged off accounts in all of Texas in 2018 and 2019.
- Profitable store after 3 months of opening
Store Manager
USA Discounters
El Paso
01.2010 - 01.2013
- Ranked #2 in the company in total sales and profit
- Made record numbers in total sales for that store 3 years in a row
- Trained and developed two assistant managers to become General Managers
- Helped provide motivation, training and strategic direction for all associates
- Set a new company record for having 3 perfect inventories
Operations Store Manager
The Home Depot
Monrovia
10.1999 - 10.2009
- Responsible for all aspects of merchandising in six departments.
- Supervised all day-to-day activities including ordering, receiving, and stocking of merchandise.
- Provided exceptional customer service, oversee merchandising and increasing sales totaling $112 million annually.
- Helped provide motivation, training and strategic direction for culturally diverse team of 350 employees within a 135,000 square foot store.
- In charge of all aspects of conducting physical inventories working along side an external team with crews of 30+ employees.
- Provided comprehensive support in all areas of store management.
- Ensured accountability of inventory through documentation, process and procedure verification and system review.
- Accountable for night and day operations overseeing over 60 employees.
- Aided in physical inventories and cycle counts including analyzing and correcting inaccurate cycle counts and inventory discrepancies.
- Assisted in reducing shrink from 3.31% to 1.34% (best in store history), within one year, by implementing new shrink reduction programs.
Education
Bachelors of Science - Criminal Justice Administration
University of Phoenix
01.2012
Skills
- Marketing and sales strategies
- Microsoft Word proficiency
- Sales management and B2B sales
- Leadership and mentoring
- Recruitment and staffing
- Customer service excellence
- Effective communication skills
- Profit and loss analysis
- Budget management
- Performance management techniques
- Operational audits and excellence
- Customer relationship management
- Team building and employee training
- Human resources management
Languages
Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
District Director of Operations
CNG Holdings, Inc
01.2024 - Current
District Manager
Extra Space Storage
06.2021 - 01.2024
District Manager in Training
Conn's Home Plus
01.2021 - 06.2021
District Director of Operations
TitleMax District
06.2013 - 01.2021
Store Manager
USA Discounters
01.2010 - 01.2013
Operations Store Manager
The Home Depot
10.1999 - 10.2009
Bachelors of Science - Criminal Justice Administration
University of Phoenix