Daniel Whitehill

Lead, manage, and coach the Service Department team to achieve monthly goals and maintain professional service standards.
• Oversee hiring, training, scheduling, and performance management for service technicians.
• Manage department budgets, resources, and workflow for efficiency and profitability.
• Ensure shop organization and appearance reflect professionalism and company standards.
• Build strong customer relationships through consistent communication and quality service.
• Support technicians in improving technical skills, safety practices, and overall performance.
• Oversee maintenance and repair of Class 5-8 Trucks, trailers.

Consistently improved performance and gross profit for high paced Truck dealership.

Master Certified in Volvo, Isuzu, Hino and Cummins engines.

Through hard work and dedication improved dealership status by getting dealer certified in Volvo uptime and Hino ultimate dealer certification s.

• Maintained accurate records of customer interactions and feedback for service improvement.
• Participated in training sessions to understand product offerings and services provided.
• Engaged with customers to gather insights on service experiences, contributing to enhancements.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Hired, trained and supervised team of service staff members to meet business goals.

Lead, manage, and coach the Service Department team to achieve monthly goals and maintain professional service standards.
• Oversee hiring, training, scheduling, and performance management for service technicians.
• Manage department budgets, resources, and workflow for efficiency and profitability.
• Ensure shop organization and appearance reflect professionalism and company standards.
• Build strong customer relationships through consistent communication and quality service.
• Support technicians in improving technical skills, safety practices, and overall performance.
• Oversee maintenance and repair of Class 5-8 Trucks, trailers.

Consistently improved performance and gross profit for high paced Truck dealership.

Master Certified in Volvo, Isuzu, Hino and Cummins engines.

Through hard work and dedication improved dealership status by getting dealer certified in Volvo uptime and Hino ultimate dealer certification s.

• Maintained accurate records of customer interactions and feedback for service improvement.
• Participated in training sessions to understand product offerings and services provided.
• Engaged with customers to gather insights on service experiences, contributing to enhancements.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Hired, trained and supervised team of service staff members to meet business goals.