Daniel Wilson
Bowling Green
Summary
Proven to excel in fast-paced environments, I leveraged punctuality and problem-solving to enhance customer satisfaction at the United States Postal Service. My expertise in postal regulations and dedication to safety awareness significantly improved delivery efficiency. Adept in customer service, I also boosted student English skills at SKYCTC, showcasing my ability to multitask and adapt to diverse roles.
Overview
12
12
years of professional experience
Work History
City Letter Carrier
United States Postal Service
03.2018 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
Delivery Driver
Domino's Pizza
08.2012 - 03.2018
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
GED/ESL Tutor
SKYCTC
01.2015 - 12.2016
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
- Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
- Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.
- Established clear objectives for each lesson plan resulting in measurable improvements in reading comprehension over time.
Education
Bachelor of Arts - English
Western Kentucky University
Bowling Green12-2016
Skills
- Memory recall
- Punctuality
- Reading comprehension
- Postal regulations
- Accountability
- Safety awareness
- Problem-solving abilities
- Documentation & recordkeeping
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
Timeline
City Letter Carrier
United States Postal Service
03.2018 - Current
GED/ESL Tutor
SKYCTC
01.2015 - 12.2016
Delivery Driver
Domino's Pizza
08.2012 - 03.2018
Bachelor of Arts - English
Western Kentucky University
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