Daniel Wolfenbarger

Road Service Technician

Premier Truck Group

09.2015 - Current

Reduced response time by effectively prioritizing service calls based on urgency and location.
Minimized downtime for fleet clients through rapid diagnosis, repair, or replacement of faulty components as necessary.
Kept up-to-date with industry advancements through ongoing professional development opportunities such as workshops and seminars.
Increased customer satisfaction through efficient roadside assistance and quality repairs.
Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.
Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.
Maintained detailed records of all services performed, ensuring accurate billing and warranty claims processing.
Streamlined inventory management by accurately tracking parts usage and restocking as needed.
Developed strong relationships with customers through clear communication and excellent problem-solving skills.
Upheld company reputation by adhering to strict quality standards during all repair work.
Educated customers on proper vehicle care, resulting in fewer repeat issues and increased trust in services provided.
Managed workload effectively by multitasking, prioritizing tasks and delegating when necessary to optimize productivity and customer satisfaction.
Assisted in training new technicians, sharing knowledge, and best practices to improve overall team performance.
Contributed to a positive work environment by maintaining clean and organized service vehicles and equipment.
Performed regular maintenance tasks for optimal vehicle performance and longevity.
Operated all heavy equipment properly according to employer safety specifications.