Neng Lee
Fresno,California
Summary
Well-qualified heavy equipment worker versed in locating faults, removing worn parts and installing new components. Team-oriented, responsible and diligent about contributing to team and company success. Effective at operating wide range of tools, gauges and equipment to complete maintenance and repair actions. Skilled at troubleshooting and diagnosing issues with heavy equipment and machinery. Talented problem-solver with strong technical acumen and to read and understanding manuals, drawings and repair diagrams. Experienced Field Mechanic with extensive background fixing hydraulics, braking systems and diesel engines. Bilingual individual offering years of expertise in repairing and correcting issues with heavy-duty equipment. Dependable employee diagnoses and repairs various heavy-duty equipment types and models. Performs thorough preventative maintenance and identifies opportunities for productivity improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Road Service Technician
Cromer Material Handling
2021.03 - Current
- Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
- Increased customer satisfaction through efficient roadside assistance and quality repairs.
- Performed regular maintenance tasks for optimal vehicle performance and longevity.
- Reduced response time by effectively prioritizing service calls based on urgency and location.
- Enhanced safety by conducting thorough inspections of vehicles before and after service appointments.
- Educated customers on proper vehicle care, resulting in fewer repeat issues and increased trust in services provided.
- Developed strong relationships with customers through clear communication and excellent problem-solving skills.
- Upheld company reputation by adhering to strict quality standards during all repair work.
- Minimized downtime for fleet clients through rapid diagnosis, repair, or replacement of faulty components as necessary.
- Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.
- Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.
- Operated all heavy equipment properly according to employer safety specifications.
Lead Technician
The Small Car Shop
2013.03 - 2021.05
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Streamlined inventory management by implementing an efficient tracking system for tools, parts, and supplies.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Coordinated with vendors for procurement of required parts and materials, negotiating favorable pricing terms.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Repaired various cars and trucks, troubleshoot and diagnosed vehicles, and repaired or replaced defective parts to ensure that everything was in compliance with the company's high standards and client's needs.
- Tested new vehicles, inspected emission control system, and maintained and managed all records of repairs.
- Drafted preventive maintenance schedule to support equipment longevity.
Education
Certification Of Completion - Automotive Technology
Fresno City College ( Career Technology Center)
Fresno, CA02.2011
High School Diploma -
Roosevelt High School
Fresno, CA08.2004
Skills
- Roadside Assistance
- Hydraulic Systems Repair
- Emergency Repairs
- Electrical Diagnostics
- Battery service
- Customer service
- Preventive maintenance
- Powertrain systems
- Winching techniques
- Fluid exchanges
- Diesel engine maintenance
- Cooling system service
- Chassis lubrication
- Emissions control
- Exhaust system repair
- Steering systems
- Engine performance analysis
- Fuel system service
- Automotive electronics
- Vehicle inspection
- Lockout services
- Brake system repair
- Drivability diagnostics
- Ignition system diagnostics
Certification
- Certified In Engine Repair.
- Certified In Engine Performance.
- Certified In Forklift Repair.
- Certified In operating Forklift.
- Certified In Repair Heavy Duty Equiment.
Timeline
Road Service Technician
Cromer Material Handling
2021.03 - Current
Lead Technician
The Small Car Shop
2013.03 - 2021.05
Certification Of Completion - Automotive Technology
Fresno City College ( Career Technology Center)
High School Diploma -
Roosevelt High School
- Certified In Engine Repair.
- Certified In Engine Performance.
- Certified In Forklift Repair.
- Certified In operating Forklift.
- Certified In Repair Heavy Duty Equiment.
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