Daniel Wright
Farmington,MI
Summary
Motivated and highly professional. Strong organizational and multitasking skills with ability to work with minimal supervision. Versed with integrity and critical thinking capabilities used to find sales opportunities, develop marketing plans and regularly exceed quotas. Adept at managing multiple priorities while delivering excellent results. On a personal level, articulate and well presented.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Service Advisor
Catholic Funeral And Cemetery Services
03.2024 - Current
- Follows through on all customer problems and requests by providing service beyond expectations so as to ensure satisfaction and forming the foundation for future sales based on long-term relationships.
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future.
- Streamlined workflow by coordinating with groundskeepers, funeral directors, and other staff for seamless cemetery operations.
- Stays in touch with families to ensure satisfaction throughout all appointments, and performs all procedures with professionalism and attention to detail.
Family Service Advisor
Everstory Partners
09.2023 - 03.2024
- Achieved sales targets by actively promoting services and related products while addressing concerns and ensuring client satisfaction.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Achieved consistent positive feedback from clients through attentive listening skills and genuine empathy during difficult situations or complaints handling.
- Participated in ongoing professional development programs to stay current with industry advancements and improve job knowledge, ultimately benefiting the company and its customers.
Family Service Advisor
Service Corporation International
09.2020 - 08.2023
- Conducted presentations and seminars to educate community members as well as advising clients on burial, cremation, and memorial services, considering their financial and emotional needs.
- Ensured compliance with legal and regulatory requirements pertaining to funeral services and pre-planning contracts.
- Established positive relationships with local hospices, nursing homes, and religious institutions to generate referrals as well as meeting with potential clients to analyze their needs and present appropriate solutions.
- Developed comprehensive pre-need contracts, explaining terms and financial arrangements clearly while leveraged strong communication skills to overcome objections and close sales effectively.
- Awarded Centurion Club Member status by achieving & exceeding a million in sales.
Sheriffs Deputy
Davidson County Sheriffs Office
07.2018 - 02.2020
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Built positive relationships with residents, businesses, and community organizations through regular interactions and outreach efforts.
- Demonstrated sound judgment in determining when and how to use force, adhering to departmental policies and legal standards.
- Collected and organized all surveillance data and information to protect client possessions and workspaces
- Accurately documented incidents, arrests, and investigations in detailed and organized reports. As well as testifying in court pertaining to prisoner statements and behavior while in custody.
Education
Bachelor of Science - Criminal Justice Administration
Middle Tennessee State University
Murfreesboro, TN2015
Associate of Applied Science - Business / Entrepreneurship
Middle Tennessee State University
Murfreesboro, TN2015
Skills
- Account Management
- Conflict Management
- Multitasking and Organization
- Strong Intrapersonal Communication
- Customer Relationship Management
- Family planning counselor
Certification
- CSP - Certified Sales Professional
- Licensed [Life Insurance] - 09/2020 - Current
- Salesforce Certified, 09/2020 - Current
Timeline
Family Service Advisor
Catholic Funeral And Cemetery Services
03.2024 - Current
Family Service Advisor
Everstory Partners
09.2023 - 03.2024
Family Service Advisor
Service Corporation International
09.2020 - 08.2023
Sheriffs Deputy
Davidson County Sheriffs Office
07.2018 - 02.2020
Bachelor of Science - Criminal Justice Administration
Middle Tennessee State University
Associate of Applied Science - Business / Entrepreneurship
Middle Tennessee State University
- CSP - Certified Sales Professional
- Licensed [Life Insurance] - 09/2020 - Current
- Salesforce Certified, 09/2020 - Current
Similar Profiles
Henry PenaHenry Pena
Family Service Advisor at Catholic Funeral & Cemetery ServicesFamily Service Advisor at Catholic Funeral & Cemetery Services
Belise Umubyeyi NambayisaBelise Umubyeyi Nambayisa
Administrative Assistant at Beechwood Funeral, Cemetery, and Cremation ServicesAdministrative Assistant at Beechwood Funeral, Cemetery, and Cremation Services
Diamond AshtonDiamond Ashton
Administrator at Cedar Hill Cemetery & Funeral HomeAdministrator at Cedar Hill Cemetery & Funeral Home