Dedicated Nursing Student with over four years of healthcare experience and strong academic performance. Extensive knowledge in health services administration. Motivated to continue education and further develop skills in the clinical setting. Committed to achieving excellence through attention to detail, work ethic, leadership and teamwork.
Overview
1
1
Language
4
4
Certifications
10
10
years of post-secondary education
9
9
years of professional experience
Work History
Patient Access Specialist
ADVENTHEALTH
Winter Park, FL
2017.01 - Current
Pre-register patients for upcoming OB deliveries: obtain compliance documents and identification, input demographic, insurance, emergency contact information
Register patients for services while ensuring to maintain confidentiality and accuracy.
Work patient accounts in regard to insurance identification and selection along with required protocols associated with insurance selection
Protect patient’s personal health information per Federal and State HIPAA guidelines
Create accurate estimates for services in effort to maximize up-front cash collections
Perform cashiering functions, such as daily batching and cash reconciliation while ensuring accuracy
Inform and educate patients of services provided by the hospital, and expectations of stay.
Maintain dynamic working relationships with clinical staff and other interdisciplinary departments in order to enhance patient experiences
Collaborate in team efforts to improve quality of care and reduction of health care costs through process improvement initiatives
Train new incoming team members
Administrative Assistant
INTERNSHIP FLORIDA HOSPITAL FOR CHILDREN, NICU Child Life Services
Orlando, FL
2017.01 - 2017.12
Provided support to family through coordination of the NICU Cuddler Volunteer program, which is intended to give babies an additional engaging, meaningful interaction while the parent is away.
Coordinated over 55 volunteers’ schedule.
Prepared monthly newsletter and event calendar for volunteers.
Organized and planned events that serve as education tools for different team members that must work collectively in the NICU.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Communicated with staff and volunteers via email, phone call, and in-person Developed a website that serves the purpose of educating staff about the NICU Cuddler Program, in addition to, provided a common place to communicate and address any questions.
Ensured that all volunteers were following hospital regulations, by keeping record of when their annual compliance requirements.
Kept record of volunteers' hours of service.
Neighborhood Expert Server and Bartender
APPLEBEE’S NEIGHBORHOOD BAR AND GRILL
Orlando, FL
2014.01 - 2017.01
Consistently provided professional, friendly, and engaging customer service, thus ensuring the restaurant garnered repeat business and clientele, and not just infrequent guests.
Anticipated and tended to the needs of guests to ensure an enjoyable dining experience Balanced multiple tasks and responsibilities in a fast-paced environment by maintaining adequate organization.
Addressed guest dissatisfaction promptly, and provided effective conflict resolution .
Processed financial transactions through a Point of Sale system, in the forms of cash, debit and credit.
Provided leadership and training for new incoming servers.
Supervised and ensured that the restaurant’s opening and closing procedure were properly followed to set up the next shift for success.
School Program Counselor
YMCA OF CENTRAL FLORIDA
Orlando, FL
2013.01 - 2014.01
Provided a safe, caring and enriching environment for children in the after-school program.
Promoted and instilled YMCA core values such as caring, honesty, respect and responsibility by conducting myself in appropriate manner that served as an example for children, parents and co-workers to follow.
Worked in a team environment that encouraged and promoted open communication to address issues and concerns with children, parents or staff.
Developed and carried through weekly activity schedules for children.
Maintained accurate documentation of attendance, absences and emergency information on each child, as well as, maintained confidentiality of these records to ensure the child’s safety.
Education
Bachelor of Science - Nursing
University Of Central Florida
Orlando, FL
2018.08 - Current
Bachelor of Science - Health Services Administration
University Of Central Florida
Orlando, FL
2012.08 - 2020.05
Skills
Leadership and training
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Accomplishments
Maintain 4.0 in core nursing courses
Secured over $321,600 of the organization's assets within a year
Achieved an average accuracy audit score of 98.91%, which was the second highest score within the entire department.
Certification
Spanish for Healthcare Professionals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Quote
You are never too old to be what you might have been.
George Eliot
Timeline
ACLS
2020-08
Mental Health First Aid
2019-09
BLS
2019-05
Bachelor of Science - Nursing
University Of Central Florida
2018.08 - Current
Spanish for Healthcare Professionals
2017-05
Patient Access Specialist
ADVENTHEALTH
2017.01 - Current
Administrative Assistant
INTERNSHIP FLORIDA HOSPITAL FOR CHILDREN, NICU Child Life Services
2017.01 - 2017.12
Neighborhood Expert Server and Bartender
APPLEBEE’S NEIGHBORHOOD BAR AND GRILL
2014.01 - 2017.01
School Program Counselor
YMCA OF CENTRAL FLORIDA
2013.01 - 2014.01
Bachelor of Science - Health Services Administration