Daniela Acuna
Austin,TX
Summary
Dedicated tech professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
3
3
Certifications
1
1
Language
Work History
Junior Campaign Execution Analyst
Accenture
Austin, TX
03.2022 - Current
- Setup campaigns for execution
- Perform quality audit of marketing materials before launching campaign
- Provide high volume campaign content updates
- Initiated campaign across email, Ads on client platform, onsite channels, and basic landing page
- Manage basic debugging within marketing systems to ensure effective delivery of campaigns
- Daily interactions with clients to discuss campaign details and provide troubleshooting.
Risk Fraud Analyst
Accenture
Austin, TX
08.2018 - 03.2022
- Assisting global reps and resolving issues for customers in queue-based and tasks workflow
- Diligently handle private, sensitive, user financial information on the client’s platform
- Regularly reporting work inhibiting software bugs and communicating workarounds to the team
- Investigate user ad accounts to determine and proactively prevent financial fraud on the platform
- Maintain punctuality, excellent QA score, and settled workflow per client SLA
- Complete task investigations, file documentations for investigations and provide any financial information to the client’s finance team.
Pawn Broker
Cash America Pawn
Austin, TX
03.2015 - 07.2017
- Provide appraisals for loans and purchases for the store
- Provide cash loans
- Customer Service
- Work for commission
- Provide excellent bilingual services
- Conduct background checks for gun purchases
- Merchandise store
Education
High School Diploma - undefined
East High School
Skills
Data Entry experienceundefined
Certification
June 2020 – April 2021
Timeline
Junior Campaign Execution Analyst
Accenture
03.2022 - Current
Risk Fraud Analyst
Accenture
08.2018 - 03.2022
Pawn Broker
Cash America Pawn
03.2015 - 07.2017
High School Diploma - undefined
East High School
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