Alyssa Sierra

• Acts as liaison between school districts, partner organizations and the center in activities supporting the center’s performance metrics.
• Develops and executes outreach plans to promote and inform the community about the services provided at the youth re-engagement center
• Recognizes operational challenges and assists in revising policies, practices, and procedures to ensure the center implements innovative practices to better address participants’ needs.
• Performs a range of administrative responsibilities to support the general operations and reporting requirements of the center.
• Conducted data analysis, developed reports and presented findings to senior management.
• Developed and presented engaging informative content to diverse audiences regarding our program and resources.
• Conducts periodic visits to internal/external agencies and prepares written reports on types of services, program management and other topics, as requested by management
• Analyzed participants feedback surveys to identify trends in customer service issues.
• Planning and organizing recruitment events, such as informational sessions, webinars, and open houses.
• Developed strategies for increasing attendance at future events.
• Maintaining accurate and up-to-date records of candidate interactions, applications, and recruitment activities in the applicant tracking system (ATS) or recruitment CRM. Generating reports and analytics to track the effectiveness of recruitment efforts.
• Utilizing social media platforms (e.g., Facebook, Instagram, LinkedIn, Twitter) to connect with audiences, build brand awareness, and drive website traffic.
• Partnering with influential individuals on social media to promote products or services to their followers.
• Creating and distributing valuable, relevant, and consistent content (e.g., blogs, videos, infographics) to attract and retain a clearly defined audience.

• Cultivated and improve rapport with residents while providing excellent customer service

• Achieved and exceeded leasing goals and expectations.

• Participated in event coordinating, planning and execution

• Trained staff as necessary and modeled effective sales and marketing techniques daily

• Assessed trainees’ with understanding through quizzes, or role-playing exercises. Provide constructive feedback to reinforce learning and address any misconceptions.
• Ensured that residents understand the legal obligations and compliance requirements associated with the documents required to sign. Discuss consequences of non-compliance and best practices for adherence.
• Conducting training sessions through various formats such as workshops, seminars, webinars, or one-on-one coaching sessions.
• Taught leasing principles, legal aspects, leasing accounting, and market trends relevant to corporate leasing.

• Code all information in company provided property related database.

• Maintained confidentiality of bank records and client information.
• Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
• Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
• Worked closely with Regional managers on insights and giving my input with each property that I visited.

• Engaged with social media followers and promoted products and events through giveaways and promotional sales.
• Managed social media platforms and utilized metrics to increase engagement averaging a 42- percent follower growth increase across all platforms.
• Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
• Worked effectively in cross-functional, fast-paced environments.
• Devised data collection processes and procedures, including surveys, polls and questionnaires to give our guests a voice.
• Presented marketing pitches weekly to senior partners, and communicated weekly goals for ROI numbers.
• Established positive and ongoing business relationships with neighboring retailers, hotels, civic groups, etc.
• Helped develop and execute ongoing charitable and community events that position Texas Roadhouse as a community leader and build brand awareness.
• Assisting in all public relation efforts including cooking segments, media releases, and publicity events that promote Texas Roadhouse.
• Evaluated and reported on campaign performance to relevant stakeholders and leadership across organization.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Conferred with other supervisors to coordinate operations and activities within or between departments.
• Created and distributed monthly, quarterly and annual reports to management regarding performance.

• Oversaw daily operations, maintenance and administration of various properties.
• Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
• Followed up weekly with all lease expirations and coordinated renewal signs dates.
• Checked rental eligibility by following company's verification process.
• Coordinated maintenance and repair requests with Maintenance department and contacted contractors for bid proposals.
• Detailed application requirements and answered questions from prospective tenants.
• Tracked leads using CRM software and followed up with interested parties.

Waitress/Server at Chili's , San Angelo, TX September 2019 — May 2020 Responsibilities for this position include adapting to a fast-paced environment with demanding objectives that focused on sales, service, and quality. Analytical skills in problem solving, time management that provides the customer with the best experience and future opportunities. Great attention to detail and minimal supervision to promote company policies and great a customer service experience.

• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Greeted customers, answered questions and recommended specials to increase profits.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Performed regular restroom checks to restock supplies and handle minor cleaning.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Explained QR code scanning for electronic menu access.
• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.