Daniela Aguilar
Mira Loma,CA
Summary
Detail-oriented Customer Service and Order Processing professional with experience in customer communication, order processing, and invoice reconciliation. Proven ability to improve efficiency and support team success in fast-paced environments. Strong organizational and multitasking skills contribute to maintaining accurate records and delivering reliable service. Seeking entry-level opportunities to leverage skills while contributing to company growth.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Service Representative
NGL Transportaion
Riverside, California
03.2023 - Current
- Coordinated with warehouse teams on picking, packing, and shipment schedule.
- Documented complaints and service requests in customer tracking records.
- Reviewed invoices and corrected billing errors for produce accounts.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prepared journal entries, invoices, and expense reports using accounting systems.
- Supported month-end close activities and maintained organized supporting documents.
- Assisted with budget tracking, cash flow records, and financial reporting.
- Updated existing records with new or revised information.
- Transferred data from hard copies to digital databases, by organizing information in new formats.
- Coordinated recruitment workflows across hiring stages and candidate communications.
- Prepared and set up new employee orientations.
- Responded to internal and external HR-related inquiries or requests.
Accounting Clerk
Claridge Products
Corona, California
09.2021 - 12.2022
- Processed invoices, payments, and statements in a timely manner.
- Processed invoices for timely payment processing for Claridge Products accounts payable records.
- Reviewed invoices and corrected billing errors for produce accounts.
- Prepared journal entries for routine accounting transactions.
- Reviewed purchase orders against invoices and shipping documents.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated contact records in database for accuracy and maintained accurate office filing systems.
- Coordinated meeting room setup for effective meetings.
Customer Service Representative
Veg Fresh Farms
Corona, California
07.2018 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled customer calls and emails for Veg Fresh Farms produce orders.
- Resolved order issues with buyers, drivers, and shipping operations staff.
- Updated customers on order status, shortages, substitutions, and delivery changes.
- Entered orders into systems and verified product, pricing, and delivery details.
- Coordinated with warehouse teams on picking, packing, and shipment schedules.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Corona High School
Corona, CA06-2016
Skills
- Customer interaction
- Order processing
- Invoice reconciliation
- Accounts payable
- Billing adjustments
- CRM software
- Document processing
- Data management
- Data collection
- Logistics coordination
- Time management
- Scheduling
- Customer onboarding
- Customer follow-up
- Email communication
- Attention to detail
- Strong teamwork
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
NGL Transportaion
03.2023 - Current
Accounting Clerk
Claridge Products
09.2021 - 12.2022
Customer Service Representative
Veg Fresh Farms
07.2018 - 09.2021
High School Diploma -
Corona High School