Daniela Alvarez Jimenez
Katy
Summary
Dynamic bilingual sales representative with proven success at GEICO, enhancing customer retention through exceptional service and effective sales strategies. Skilled in problem-solving and cash handling, I consistently exceed productivity goals while fostering strong customer relationships. Committed to delivering outstanding results and driving revenue growth in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Bilingual Sales Representative
GEICO, Government Employees Insurance
03.2024 - Current
- Optimized the sales process by identifying areas for improvement using customer feedback and performance metrics, leading to increased revenue growth and customer retention.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues in both English and Spanish languages.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier
Chipotle
02.2024 - 03.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Acapulco Tropical
04.2021 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Merchandise Associate
JCPenney
04.2019 - 01.2020
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Used pallet jacks to move and position merchandise.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
High School Diploma -
Cypress Lakes High School
5750 Greenhouse Rd, Katy, TX 7744906-2019
Skills
- Goal oriented
- Fluent bilingualism
- Sales presentations
- Cold calling
- Processing payments
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Active listening
- Decision-making
- Cash handling
- Product knowledge
- Sales process
- Professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Sales Representative
GEICO, Government Employees Insurance
03.2024 - Current
Cashier
Chipotle
02.2024 - 03.2024
Cashier
Acapulco Tropical
04.2021 - 10.2023
Merchandise Associate
JCPenney
04.2019 - 01.2020
High School Diploma -
Cypress Lakes High School
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