Silvia Ramsey
El Paso,TX
Summary
Dynamic bilingual professional with a proven track record in client acquisition and retention, notably at Spectrum Business. Expert in navigating high-pressure situations, leveraging CRM software proficiency, and exceptional communication to drive business growth. Demonstrates unparalleled attention to detail and problem-solving abilities, ensuring client satisfaction and revenue enhancement.
Overview
3
3
years of professional experience
Work History
Bilingual Sales Representative
Spectrum Business
El Paso, TX
06.2024 - 10.2024
- Developed and maintained strong relationships with clients ensuring revenue growth.
- Provided exceptional customer service promptly responding to inquiries resolving issues in both English and Spanish.
- Continuously using skills effectively ensuring sales goals were always met. Providing professional etiquette business with both clients and management on an international level.
Health Insurance Agent
Medicare Resource Center
El Paso, TX
10.2023 - 05.2024
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
Auto Insurance Agent
Fred Loya Insurance
El Paso, TX
02.2022 - 09.2023
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
Education
Bachelor of Business Administration And Management - Managerial Economics
University of Phoenix, Santa Teresa NM.
Santa Teresa, NM05-2005
Associate of Arts - Accounting And Finance
Community College El Paso, Tx.
El Paso, TX05-1999
High School Diploma -
Montwood Highschool
El Paso, TX08-1996
Skills
- Goal oriented
- Fluent bilingualism
- CRM software proficiency
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration
- Decision-making
- Analytical thinking
- Sales process
- Customer retention
- Client acquisition
- Account management
- Business development
- Negotiation tactics
- Evaluate leads
Timeline
Bilingual Sales Representative
Spectrum Business
06.2024 - 10.2024
Health Insurance Agent
Medicare Resource Center
10.2023 - 05.2024
Auto Insurance Agent
Fred Loya Insurance
02.2022 - 09.2023
Bachelor of Business Administration And Management - Managerial Economics
University of Phoenix, Santa Teresa NM.
Associate of Arts - Accounting And Finance
Community College El Paso, Tx.
High School Diploma -
Montwood Highschool