Silvia Ramsey
El Paso,TX
Summary
Dynamic bilingual professional with a proven track record in client acquisition and retention, notably at Spectrum Business. Expert in navigating high-pressure situations, leveraging CRM software proficiency, and exceptional communication to drive business growth. Demonstrates unparalleled attention to detail and problem-solving abilities, ensuring client satisfaction and revenue enhancement.
Overview
3
3
years of professional experience
Work History
Bilingual Sales Representative
Spectrum Business
06.2024 - 10.2024
- Developed and maintained strong relationships with clients ensuring revenue growth.
- Provided exceptional customer service promptly responding to inquiries resolving issues in both English and Spanish.
- Continuously using skills effectively ensuring sales goals were always met. Providing professional etiquette business with both clients and management on an international level.
Health Insurance Agent
Medicare Resource Center
10.2023 - 05.2024
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
Auto Insurance Agent
Fred Loya Insurance
02.2022 - 09.2023
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
Education
Bachelor of Business Administration And Management - Managerial Economics
University of Phoenix, Santa Teresa NM.
Santa Teresa, NM05-2005
Associate of Arts - Accounting And Finance
Community College El Paso, Tx.
El Paso, TX05-1999
High School Diploma -
Montwood Highschool
El Paso, TX08-1996
Skills
- Goal oriented
- Fluent bilingualism
- CRM software proficiency
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration
- Decision-making
- Analytical thinking
- Sales process
- Customer retention
- Client acquisition
- Account management
- Business development
- Negotiation tactics
- Evaluate leads
Timeline
Bilingual Sales Representative
Spectrum Business
06.2024 - 10.2024
Health Insurance Agent
Medicare Resource Center
10.2023 - 05.2024
Auto Insurance Agent
Fred Loya Insurance
02.2022 - 09.2023
Bachelor of Business Administration And Management - Managerial Economics
University of Phoenix, Santa Teresa NM.
Associate of Arts - Accounting And Finance
Community College El Paso, Tx.
High School Diploma -
Montwood Highschool
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