Daniela Alverdin
Desert Hot Springs,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Membership Sales Representative
In-Shape Health Club
2022.09 - Current
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Kids Zone Team Member
In-Shape Health Club
2022.09 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
After-School Program Leader
Think Together, Inc
2023.10 - 2024.01
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20-25 students.
Cashier
Wetzel's Pretzels
2022.06 - 2023.08
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Associate of Applied Science - Criminal Justice
College of The Desert
Palm Desert, CA01.2025
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2022
Skills
- Customer Service
- Membership Processing
- Goal-oriented mindset
- Teamwork and Collaboration
- Multitasking Abilities
- Effective Communication
- Adaptability and Flexibility
- Bilingual
Timeline
After-School Program Leader
Think Together, Inc
2023.10 - 2024.01
Membership Sales Representative
In-Shape Health Club
2022.09 - Current
Kids Zone Team Member
In-Shape Health Club
2022.09 - Current
Cashier
Wetzel's Pretzels
2022.06 - 2023.08
Associate of Applied Science - Criminal Justice
College of The Desert
High School Diploma -
Cathedral City High School
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