Daniela Amezcua Cervantes
Las Vegas,United States
Summary
Hospitality service professional excels in upscale dining environments, boasting over 8 years of experience enhancing guest satisfaction through meticulous attention to detail and superior service. Skilled in customer service, effective sales techniques, and conflict resolution, consistently ensuring seamless operations during peak periods. Poised for a dynamic new role in bottle service, ready to leverage strategic sales skills and robust communication abilities.
Overview
8
8
years of professional experience
Work History
Server
Taverna costera, Las Vegas
Las Vegas
05.2024 - Current
- Serve food and beverages, ensuring a welcoming atmosphere for all guests
- Boost customer satisfaction through proactive engagement and efficient service
- Manage high-volume orders while enhancing multitasking and communication skills
- Elevate the overall dining experience, leading to increased repeat visits
- Implement strategic service protocols to enhance efficiency in high-traffic periods
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked food before serving it to customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
Food Runner/Expeditor
Citizens Kitchen & Bar
Las Vegas , NV
10.2022 - 05.2024
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Supported serving staff in delivering accurate and well-presented food orders.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Ensured all dishes were served at the correct temperature and presentation.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Communicated with chefs regarding potential menu changes or specials for the day.
Server
Matteos Italian restorante, Las Vegas
Las Vegas
06.2021 - 10.2022
- Anticipated guest needs, ensuring exceptional dining experiences and accommodating allergy preferences
- Maintained up-to-date food knowledge to enhance guest satisfaction and safety
- Assisted colleagues during peak times, promoting teamwork and smooth operations
- Organized dining areas efficiently, contributing to a welcoming atmosphere
- Enhanced guest satisfaction through proactive service and attention to detail
- Eager to learn and apply new skills, consistently praised for dedication and punctuality
- Streamlined service procedures to expedite dining efficiency and enhance customer satisfaction
Barista
Starbucks, Las Vegas
Las Vegas
06.2018 - 04.2021
- Enhanced customer satisfaction by delivering personalized service, fostering loyalty
- Created a welcoming environment, contributing to a positive customer experience
- Handled transactions with precision, ensuring accuracy and customer trust
- Resolved customer issues promptly, improving overall service quality
- Increased store revenue by consistently upselling seasonal products
- Ensured high-quality beverage preparation by strictly adhering to brand standards
- Introduced new beverage customization options, enhancing customer engagement
Assistant Server
Otto pizzeria, Las vegas
Las Vegas
07.2016 - 06.2018
- Anticipated guest needs, maintained food knowledge, and managed allergy preferences for optimal dining
- Supported colleagues during peak times, enhancing teamwork and ensuring exceptional service
- Organized dining area, contributing to a seamless and enjoyable guest experience
- Applied problem-solving skills to address and resolve guest concerns promptly
- Enhanced guest satisfaction by efficiently managing dining needs and team support
- Streamlined restaurant operations during peak hours, ensuring timely guest service
- Partnered with kitchen staff to accommodate guest allergies, boosting dining safety
- Aided team members during high-traffic periods to maintain optimal service levels
- Proactively updated food knowledge, elevating the overall dining experience
- Set up tables in between patrons to reduce wait times.
Education
Diploma -
Las Vegas high school
Las Vegas06.2015
Skills
- Customer service
- Teamwork
- Attention to detail
- Effective and strategic sales women
- Tactful and observant conflict resolver
- Skilled written and verbal communicator
- High-traffic support
- Food knowledge management
- Problem-solving
- Upselling techniques
- Allergy accommodation
Languages
Spanish, English
References
- Paulo, duran, paulo.duran@matteosvegas.com, 7025745071, MATTEOS RESTORANTE
- Kalani Heu, 7025239360 TAVERNA COSTERA
Timeline
Server
Taverna costera, Las Vegas
05.2024 - Current
Food Runner/Expeditor
Citizens Kitchen & Bar
10.2022 - 05.2024
Server
Matteos Italian restorante, Las Vegas
06.2021 - 10.2022
Barista
Starbucks, Las Vegas
06.2018 - 04.2021
Assistant Server
Otto pizzeria, Las vegas
07.2016 - 06.2018
Diploma -
Las Vegas high school