Daniela Anguiano
Summary
Professional with extensive experience in front desk operations and patient management within healthcare settings. Demonstrated ability to verify insurance coverage, process payments, and maintain compliance with HIPAA regulations while ensuring confidentiality of patient information. Proven track record in managing appointment scheduling and confirming patient visits, contributing to efficient office operations. Strong communication skills utilized to address inquiries from patients and medical offices, enhancing overall customer service delivery.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Texas Children’s Pediatric Clinic
Stafford
05.2023 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Customer Service
Chick-fil-A
Stafford
04.2022 - 05.2023
- Greeted patients and provided friendly customer service.
- Attended to customer service issues.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Received and processed incoming customer service calls.
- Ensured that all cash handling procedures were followed correctly.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed daily financial transactions including cash handling, deposits, receipts.
Education
Thurgood Marshall High School
Stafford, TX05-2024
Skills
- Insurance verification
- Patient scheduling
- Medical record management
- Payment processing
- HIPAA compliance
- Data entry
- Appointment confirmation
- Customer service
- Communication skills
- Appointment scheduling
- Patient callbacks
- Front desk operations
- Telephone etiquette
Languages
English
Professional
Spanish
Professional
Timeline
Medical Receptionist
Texas Children’s Pediatric Clinic
05.2023 - Current
Customer Service
Chick-fil-A
04.2022 - 05.2023
Thurgood Marshall High School