Daniela Arriaga

I relocated from Illinois to California because of my husband's military assignment while I was six months pregnant. After the move, I focused on caring for my newborn twins. Now that they are older, I'm excited to return to work, and I'm looking forward to bringing my previous customer service experience to a new role.

• Process customer orders with a high level of accuracy using Salesforce and SAP.
• Verify customer information, maintain account records, and ensure timely order fulfillment.
• Resolve order discrepancies while providing professional customer support.
• Manage incoming and outgoing mail distribution for multiple departments.
• Maintain confidentiality and accuracy while handling sensitive customer information.
• Collaborate with cross-functional teams to improve workflow efficiency and customer satisfaction.
• Developed a keen understanding of company products, services, and policies in order to provide accurate information and guidance to clients during the order entry process.

• Delivered exceptional guest service during check-in and check-out.
• Managed reservations using the FOSSE property management system.
• Coordinated with housekeeping and maintenance to ensure room readiness.
• Processed payments and balanced cash transactions accurately.
• Provided accurate information regarding hotel services, local attractions, and dining options to guests.
• Resolved guest complaints promptly, ensuring positive outcomes and maintaining hotel reputation.
• Developed relationships with repeat guests to foster loyalty and encourage return visits to the hotel.

• Stocked and organized shelves for high-traffic retail areas
• Maintained accurate pricing and signage
• Built displays and kept departments clean and customer-friendly

• Assisted customers with product recommendations to increase sales and customer satisfaction.
• Promoted loyalty programs and special promotions to meet store goals.
• Processed transactions accurately while providing exceptional customer service.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Assisted in inventory management, ensuring accurate stock levels and organization.

• Greeted and seated guests, promoted specials, and served food
• Maintained cleanliness in dining areas and restrooms
• Delivered efficient service in a fast-paced restaurant environment

• Coordinated guest seating and managed waitlists during peak times
• Prepared and verified takeout orders
• Provided friendly service while supporting dining room operations

• Provided outstanding customer service in a high-volume entertainment environment.
• Processed ticket and concession sales while handling cash transactions accurately.
• Promoted special events and theater promotions to increase sales.
• Assisted guests with questions and resolved concerns professionally.
• Managed food and beverage orders efficiently using point-of-sale system, ensuring accuracy and timely delivery.