Daniela Barrientos

• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
• Developed effective working relationships with team members across multiple departments.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Maintained records of customer interactions, transactions, comments and complaints.
• Maintained detailed records of customer interactions and transactions for future reference.
• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Maintained accurate records of customer interactions for future reference.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Automotive assembly plant producing gear assembly’s for Toyota Trucks.
Oversight of the production line in the absence of the Team Leader, including daily goal and quality.
Insert components into machines to meet shift targets of 300- 400 assembly’s per line with perfect on time deliver for 2018, 2019 and 2020.
Operate production machines and equipment: washing, welding, boring, mounting, pressing, installing and detecting.
Operate machines and equipment by using control panel/switches, utilizing tools and gauges to produce components safely.
Observe machine operations to verify that processing conforms to specifications and launched new product with zero quality errors.
Participate in kaizen activities including Quality Circles
Perform 5 S duties including mopping, sweeping, wiping machines, and taping floors. (5S= Sort, Set, Shine, Standardize, Sustain)
Maintain acceptable attendance of less than 40 unexcused hours per year and receiving XX Attendance Incentives.
Participate in annual Safety Training and work accident free

• Managed quality control and maintained high level of customer satisfaction.
• Followed safety practices to safeguard against injury and damage to property.
• Used bolts, rivets, and screws to fasten parts.
• Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
• Adhered to applicable regulations, policies, and procedures for health, safety, and environmental compliance.
• Worked from complex and detailed manufacturing documentation and verbal instructions.
• Troubleshot systems to determine appropriate resolution for reported problems with usage.
• Confirmed adherence to safety protocols by team members and followed strict measures to avoid accidents and injuries.

• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.

• Operated cash register, collected payments, and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts, and provided change.

• Kept customer and food preparation areas clean and well-organized.
• Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Recorded customer orders and communicated clearly to confirm each order.
• Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
• Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.