Daniela Bermudez
Davenport
Summary
Dynamic customer service professional with expertise in bilingual communication and conflict resolution. Demonstrated ability to maintain high service standards and build lasting customer relationships, ensuring satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
GEICO
Lakeland
09.2025 - Current
- Documented customer interactions in CRM system to ensure accurate records and enhance follow-up processes.
- Collaborated with colleagues to improve communication processes, resulting in more efficient information sharing.
- Followed up with customers to ensure satisfaction with resolutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers in both English and Spanish to resolve inquiries.
Barista Trainee
Morrison Healthcare Food Services
Davenport
03.2024 - 09.2025
- Guided customers in menu selections, enhancing overall dining experience.
- Tracked inventory levels and efficiently restocked supplies to maintain service flow.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Onboarded new staff in beverage preparation techniques and service standards to ensure consistent quality.
- Cleaned work area regularly to uphold hygiene standards.
- Attended regular training sessions on customer service techniques and product knowledge.
- Provided friendly customer service while taking orders and responding to inquiries.
- Ensured that all products were prepared in a timely fashion according to established standards.
Food and Beverage Attendant
Target
Orlando
02.2023 - 02.2024
- Delivered exceptional customer service while taking food and beverage orders.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed cash transactions with accuracy, ensuring seamless point of sale operations.
- Collaborated with team members to ensure smooth service flow during busy periods.
- Addressed customer complaints promptly to improve satisfaction and foster positive dining experiences.
- Responded quickly to customer complaints or special requests in a professional manner.
- Provided exceptional service that reflected restaurant standards and core values.
- Utilized in-depth knowledge of menus, services, and promotions to support customers and enhance team performance.
Style Team Member
Target
Orlando
09.2022 - 02.2023
- Executed visual merchandising standards to uphold brand image and presentation.
- Organized merchandise displays to enhance customer experience and drive sales during seasonal promotions.
- Engaged with customers to cultivate relationships and enhance loyalty through personalized service.
- Assisted customers throughout the store, ensuring they found products efficiently and enhancing overall shopping experience.
- Trained new team members on product knowledge and store policies effectively.
- Stayed knowledgeable about current fashion trends in order to provide informed advice when asked.
- Managed multiple tasks simultaneously under tight deadlines without compromising quality standards.
- Attended weekly team meetings about new products, promotions, strategies.
Education
Some College (No Degree) - English Language And Literature
Wilmington University
New Castle, DEAssociate of Science - Health Sciences
Valencia College
Orlando, FL04-2026
Skills
- Bilingual communication
- Customer support
- Call center experience
- CRM software usage
- Problem resolution
- Telecommunications knowledge
- Strong interpersonal skills
Languages
Spanish
Native/ Bilingual
Certification
- Property and Casualty license
Timeline
Bilingual Customer Service Representative
GEICO
09.2025 - Current
Barista Trainee
Morrison Healthcare Food Services
03.2024 - 09.2025
Food and Beverage Attendant
Target
02.2023 - 02.2024
Style Team Member
Target
09.2022 - 02.2023
Some College (No Degree) - English Language And Literature
Wilmington University
Associate of Science - Health Sciences
Valencia College