Daniela Borlovan
Boulder,CO
Summary
Motivated and dependable customer service professional with leadership experience in fast-paced environments. Currently pursuing a Bachelor's degree in Elementary Education at the CU Boulder with a passion for communication, teamwork, and creating positive experiences for others. Proven ability to lead teams, resolve conflict, and maintain high standards of organization and professionalism. Recognized for strong work ethic, adaptability, and the ability to build meaningful relationships with customers and coworkers.
Overview
6
6
years of professional experience
Work History
Barista
Ziggies Coffee (Rachel)
Lafayette, CO
02.2026 - Current
- Crafted high-quality coffee coffee, espresso drinks, teas, matcha and blended beverages with accuracy and consistency.
- Provided exceptional customer service by greeting customers, taking orders, and resolving concerns professionally.
- Operated the point-of-sale (POS) system, handled cash and card transactions, and maintained accurate cash balances.
- Maintained cleanliness and sanitation of workstations, equipment, and dining areas in accordance with health and safety standards.
- Collaborated with team members to efficiently fulfill high-volume orders while maintaining quality and speed.
Menchies Shift Lead
Andrea
Lafayette, CO
10.2022 - 12.2025
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored new team members on best practices and workflow efficiency.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored food inventory and supplies to prevent waste.
- Served around 200 customers every shift.
Lifeguard
Mogan Skalla
Lafayette, CO
06.2020 - 08.2022
- Monitored pool area to ensure guest safety and compliance with safety regulations.
- Responded promptly to emergencies, performing first aid and CPR as necessary.
- Conducted regular inspections of equipment and facilities to maintain cleanliness and safety standards.
- Educated patrons on water safety rules and proper swimming techniques to promote safe behavior.
Education
Education Degree in Progress - Elementary Education
University of Colorado Boulder
Boulder, CO05-2028
High School Diploma -
Centaurus Highschool
Lafayette, CO05-2024
Skills
- Customer service
- Teamwork
- Communication
- Multitasking
- Cash handling
- Time management
- Problem-solving
- Attention to detail
- Ability to perform under pressure
Languages
Spanish
Professional Working
Romanian
Native or Bilingual
Timeline
Barista
Ziggies Coffee (Rachel)
02.2026 - Current
Menchies Shift Lead
Andrea
10.2022 - 12.2025
Lifeguard
Mogan Skalla
06.2020 - 08.2022
Education Degree in Progress - Elementary Education
University of Colorado Boulder
High School Diploma -
Centaurus Highschool