Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Daniela Calle

Tampa,FL

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

Chick Fil A
Tampa, FL
03.2024 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Cashier and Salesperson

Puebla Regalos y artesanías
12.2022 - 12.2023
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.

Volunteer Coach

Retiro volley club
01.2019 - 12.2023
  • Completed day-to-day duties accurately and efficiently.
  • Instructed athletes on proper warm-up techniques before practice or game time.
  • Determined appropriate levels of competition for team members based on skill level assessments.
  • Encouraged team spirit by motivating players with positive reinforcement techniques.

Dog Walker

Self-employed
01.2018 - 12.2022
  • Walked dogs on leash, observing all safety precautions and following commands from owners.
  • Provided companionship and comfort to animals during walks.
  • Handled emergency situations calmly and efficiently while ensuring the safety of both the animal and themselves.
  • Interacted with pet owners in a professional manner when discussing their pets' needs and care requirements.
  • Attracted new clients through referrals and word-of-mouth marketing.
  • Promoted a positive and energetic attitude, creating a fun walking environment for dogs.

Education

Bachelor of Science - Marketing

Pasco-Hernando State College
New Port Richey, FL
05-2027

High School Diploma -

Anglo Español
Colombia
02.2023

Skills

  • Organized
  • Team leadership
  • BILINGUAL, FLUENT IN SPANISH
  • Relationship building
  • Client service
  • Effective communication
  • Conflict resolution
  • Empathy
  • Team management
  • Customer service
  • Process improvement

Affiliations

  • Retiro Volleyball club
  • Coached young kids from ages 9-15yrs old.
  • Strong passion for playing volleyball on my free time.

Certification

  • Servsafe Manager

Languages

Spanish
Native/ Bilingual

Timeline

Team Lead

Chick Fil A
03.2024 - Current

Cashier and Salesperson

Puebla Regalos y artesanías
12.2022 - 12.2023

Volunteer Coach

Retiro volley club
01.2019 - 12.2023

Dog Walker

Self-employed
01.2018 - 12.2022

Bachelor of Science - Marketing

Pasco-Hernando State College

High School Diploma -

Anglo Español

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