Daniela Carpio
STEM Student
South Plainfield,New Jersey
Summary
Proactive team player who brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Americold
Edison, NJ
04.2021 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers, providing solutions to scheduling concerns, shortages and shipment changes.
- Communicated with customers, vendors, and logistics companies, answering questions regarding means of transportation, available inventory, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
In Store Shopper
Whole Food Market
Metuchen, NJ
10.2020 - 02.2021
- Practiced food handler safety while picking and packaging orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and communicating with customers regarding custom order requests and preferences.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Merchandised attractive shelf displays with current offerings to drive store sales.
Education
Associate of Science - Psychology
Raritan Valley Community College
Somerville, NJ 01.2021 - Current
High School Diploma -
Middlesex High School
Middlesex, NJ 09.2016 - 06.2020
Skills
Account management
Volunteer Work
- Serve as a youth leader, and translator at The Stream church for 2+ years, which has included running food drives about twice a month and planning youth events monthly.
- Volunteer at Student Resource Center at Raritan Valley College, which works to supply insolvent college students with the resources needed for them to succeed in their academic careers.
Timeline
Customer Service Representative
Americold
04.2021 - 09.2021
Associate of Science - Psychology
Raritan Valley Community College
01.2021 - Current
In Store Shopper
Whole Food Market
10.2020 - 02.2021
High School Diploma -
Middlesex High School
09.2016 - 06.2020
Similar Profiles
Majak MajakMajak Majak
Lactalis at AmericoldLactalis at Americold
Stanley CastorenoStanley Castoreno
Forklift Operator at AmericoldForklift Operator at Americold
Robert LawsonRobert Lawson
Assistant General Manager at AmericoldAssistant General Manager at Americold
Tamesha BernoudyTamesha Bernoudy
Customer Service Professional at AmericoldCustomer Service Professional at Americold
ERICK HERNANDEZERICK HERNANDEZ
Engineer, Construction Administration at Bohler Enginnering, LLCEngineer, Construction Administration at Bohler Enginnering, LLC