Daniela Diaz Contreras
Conroe,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Embassy Suites
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Created and managed project plans, timelines and budgets.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
Insurance Sales Representative
Romero and Partners
04.2021 - 03.2022
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Connected with prospective clients to set appointments.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Generated quotes and proposals for clients to match individual needs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Followed up promptly with interested clients to close sales.
Education
No Degree - Dentistry (Pre-Dentistry)
Jose Antonio Paez University
Venezuela07.2019
High School Diploma -
Virgen Del Valle
Venezuela 07.2015
Skills
- Process Improvement
- Strategic Planning
- Schedule development
- Staff Management
- Expectation setting
- Staff Discipline
- Employee Motivation
- Priority management
- Training and mentoring
- Business Development
- Operations Management
Certification
- RDA - Registered Dental Assistant
- Certified CPR/AED
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Supervisor
Embassy Suites
08.2022 - Current
Insurance Sales Representative
Romero and Partners
04.2021 - 03.2022
No Degree - Dentistry (Pre-Dentistry)
Jose Antonio Paez University
High School Diploma -
Virgen Del Valle
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