Daniela Duran Ramirez

Managed inbound and outbound calls to schedule patients according to individual needs.
Performed insurance verifications to ensure accurate coverage.
Oversaw front desk operations, assisting doctor with daily administrative tasks.
Documented patient concerns while coordinating scheduling with healthcare providers.
Resolved customer inquiries efficiently amid high call volume.
Leveraged over 6 years of healthcare experience to enhance service delivery.
Applied knowledge of health terminology to facilitate better communication with patients.
Addressed member and provider inquiries regarding benefits and general information.

Maintained a 95% satisfaction rate by resolving customer issues on first call.

Processed 60+ calls daily, providing timely assistance with inquiries and concerns.

Documented all customer interactions thoroughly for improved service delivery.

Provided high-quality support in a fast-paced, high-volume environment.

Managed 100+ inbound calls daily while supporting managerial tasks effectively.

Addressed customer concerns professionally to enhance overall experience.

Handled 40–60+ inbound customer calls daily related to store services and product inquiries.
Efficiently resolved customer issues, enhancing overall satisfaction and reducing escalations.
Maintained swift response times while directing calls across various departments.
Provided exceptional service in a dynamic, high-volume setting.