DANIELA FUENTES
San Antonio,TX
Summary
I am excited to apply for the Existing Patient Eligibility Specialist position within our organization. Having worked as a Treatment Coordinator, I have developed a strong understanding of our patients needs, our workflows, and the values that make this company such a great place to work. I am grateful for the opportunities I have had here and would be honored to continue growing my career with a team and company I genuinely love.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator
Align Dental Group
San Antonio, TX
10.2025 - Current
- Present and explain treatment plans to patients in a clear, understanding manner.
- Explain how insurance will apply to the treatment plan. Work with patients to establish payment plans, financing options, and discuss any out of pocket expenses.
- Schedule patient appointments based on the treatment plan, considering the urgency of care and patient availability.
- Collect deposits, and get signed treatment consent forms.
- Maintain accurate patient records and documentation.
- Follow up with patients regarding unscheduled or pending treatment plans.
Customer Service Agent (Remote)
Freight Partners Group
04.2024 - 03.2025
- Collaborate with other departments to resolve customer issues when necessary.
- Respond to customer inquiries, complaints, and concerns via phone, email, or chat in a timely and professional manner.
- Ensure that customers are satisfied with their experience and follow up when necessary.
- Manage LTL shipments from origin to destination, ensuring that all logistical details are arranged and tracked efficiently.
Treatment Coordinator
7 TO 7 DENTAL & ORTHODONTICS
02.2022 - 02.2024
- Meet patients with the doctor to discuss their dental concerns. Explain treatment options, procedures, and alternatives in a clear and understandable manner.
- Explain how insurance will apply to the treatment plan. Work with patients to establish payment plans, financing options, and discuss any out-of-pocket expenses.
- Schedule patient appointments based on the treatment plan, considering the urgency of care and patient availability.
- Maintain detailed and accurate patient records, including treatment plans, financial agreements, and communication logs.
- Collaborate closely with dentists, hygienists, dental assistants, and office staff to streamline patient care and optimize the practice's overall efficiency.
Education
High School -
Earl Warren High School
01-2020
Skills
- Remote work
- Microsoft Word
- Incoming/Outgoing Calls
- Flex
- Dentrix
- Open Dental
- Slack
- Clerical duties
- Multitasking
- Independent work
- Conflict resolution
- Problem solving
- Time management
- Insurance coordination
References
Available upon request
Timeline
Treatment Coordinator
Align Dental Group
10.2025 - Current
Customer Service Agent (Remote)
Freight Partners Group
04.2024 - 03.2025
Treatment Coordinator
7 TO 7 DENTAL & ORTHODONTICS
02.2022 - 02.2024
High School -
Earl Warren High School