Daniela Garcia
Paterson,NJ
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Supermarket and ShopRite. Leveraged cash handling prowess and empathy to resolve concerns, boosting repeat business. Demonstrated reliability and professional courtesy, mentoring staff and streamlining operations to exceed sales targets. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
2
2
years of professional experience
Work History
Cashier
Supermarket
Paterson, NJ
07.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service
Supermarket
Paterson, NJ
07.2023 - 05.2024
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Maintained detailed records of client conversations and customer service.
Cashier
ShopRite
Passaic, NJ
01.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Psychology
Passaic County Community College
Paterson, NJ05.2026
High School Diploma -
International High School
Paterson, NJ06.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Time management skills
- Cash handling and management
- Reliability and punctuality
- Cash Register Operation
- Professionalism and Courtesy
- Written and verbal communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Supermarket
07.2023 - 05.2024
Customer Service
Supermarket
07.2023 - 05.2024
Cashier
ShopRite
01.2022 - 04.2023
No Degree - Psychology
Passaic County Community College
High School Diploma -
International High School