Daniela Gutierrez
Anaheim,CA
Summary
Steadfast professional with 5 years of experience in customer-oriented leadership roles. Passionate for streamlining business processes to ensure organizational products and services align. Committed to fostering positive and safe work environments. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibility to meet team goals. Ready to help team achieve company goals
Overview
4
4
years of professional experience
Work History
Assistant Community Manager
Irvine Company Apartment Communities
Irvine, CA
02.2020 - Current
- Handled all process audits to ensure team is aligned with policy and procedure standards
- Problem solve high level client concerns related to renewal agreements and unit quality disturbances
- Conduct data review and followed standard practices to find solutions.
- Collaborate with internal and external service team members to document findings and enter requests into SAP for tracking.
- Lead safety monthly meetings
- Adhered to California Real Estate tenant laws and healthy code state/county requirements
Community Relations Representative
Irvine Company Apartment Communities
Irvine, CA
03.2019 - 02.2020
- Interacted with inspection department to address and resolve unit issues.
- Designated third party vendors during unit turn over services and created an itemized unit products to be ordered
- Labeled, recorded and inspected unit to ensure quality meet policy standard
- Achieved high client retention due to providing consistent follow up and communicating effectively with team members regarding pending items
- Oversaw record keeping details during community wide projects to ensure financial goals remained in line
- Fostered a positive and safe environment for, clients and vendors
Education
Bachelor of Science - Communication Studies/Spanish
State University of New York At College of Oneonta
Oneonta, NY05.2017
High School Diploma -
Hampton Bays High School
New York, NY05.2013
Skills
Employee relations
Conflict resolution
Provides coaching, training, and development
Works well in a challenging and changing environment
Excellent attention to detail
Manage and maintain safe work environment
Follows instructions precisely
Timeline
Assistant Community Manager
Irvine Company Apartment Communities
02.2020 - Current
Community Relations Representative
Irvine Company Apartment Communities
03.2019 - 02.2020
Bachelor of Science - Communication Studies/Spanish
State University of New York At College of Oneonta
High School Diploma -
Hampton Bays High School
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