Maria Isabel Delara
San Marcos
Summary
Skilled in community management with background as Assistant Community Manager. Experience includes managing tenant relationships, coordinating events, and resolving resident issues. Strengths encompass strong communication skills, customer service orientation, and problem-solving abilities. Previously improved resident satisfaction scores and fostered positive community atmosphere.
Overview
7
7
years of professional experience
2010
2010
years of post-secondary education
Work History
Assistant Community Manager
Michaels Organization
San Marcos
03.2024 - Current
- Assisted in managing resident relations and addressing community concerns.
- Coordinated events and activities to foster community engagement and participation.
- Maintained accurate records of resident interactions and service requests.
- Supported the Community Manager in executing operational procedures and policies.
- Collaborated with maintenance teams to ensure timely response to service issues.
- Implemented feedback systems to gather resident input on community initiatives.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Provided administrative support to the Community Manager as needed.
- Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
- Updated resident accounts with latest personal information and recent payments.
- Served as a point of contact for vendors providing services for the organization.
- Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
- Conducted surveys to assess resident satisfaction levels.
- Maintained accurate financial records related to organizational expenditures.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
- Assisted with creating and implementing community outreach programs.
- Updated records of all activities related to the organization's mission and goals.
- Attended meetings of local boards and committees to stay abreast of current issues facing the neighborhood.
- Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
- Facilitated and maintained compliance with federal housing re-certification regulations.
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
- Monitored social media accounts for content related to the organization's initiatives.
- Investigated potential violations of lease agreements by tenants.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Analyzed community engagement data to inform future strategies.
- Coordinated volunteer activities and managed a team of XX volunteers.
- Provided monthly reports on community metrics and progress towards goals.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Developed and enforced community guidelines to maintain a positive environment.
- Oversaw the recruitment and training of new community team members.
- Negotiated with vendors and service providers for community events.
- Established partnerships with local businesses and organizations.
- Consulted with staff on resolution of complex service issues.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
Leasing Manager
Michaels Organization
San Marcos
03.2023 - 03.2024
- Managed leasing processes for residential properties across multiple locations.
- Coordinated lease negotiations and renewals with prospective tenants.
- Developed marketing strategies to attract new tenants to properties.
- Trained and mentored junior leasing staff on best practices.
- Collaborated with maintenance teams to address tenant concerns promptly.
- Analyzed market trends to adjust rental rates competitively.
- Implemented customer service initiatives to enhance tenant satisfaction levels.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Oversaw daily operations, maintenance, and administration of various properties.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Maintained accurate financial records related to rental income and security deposits.
- Performed regular site visits to check on conditions of the premises.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Trained staff on compliance, policies and procedures to maximize success.
- Conducted regular property inspections to ensure compliance with standards and regulations.
- Led training sessions for leasing consultants to improve sales techniques and customer service skills.
- Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
- Managed budget for leasing department, including advertising and promotional expenses.
Leasing Agent
Inter Solutions
Austin
01.2019 - 03.2023
- Facilitated property showings for prospective tenants and addressed inquiries.
- Coordinated lease agreements and ensured compliance with company policies.
- Managed tenant relations and resolved issues to maintain satisfaction.
- Conducted market research to determine competitive rental rates and trends.
- Collaborated with maintenance staff to address tenant repair requests promptly.
- Organized promotional events to enhance property visibility and attract tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Performed administrative duties such as filing paperwork and updating databases.
Education
Independence High School
Provo, UTSkills
- Resident relations
- Financial record keeping
- Compliance monitoring
- Customer service
- Property marketing
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Financial records oversight
- Deposit accounting
- Property management
- Payment processing
- Daily operations oversight
- Multitasking and organization
- Workplace safety
- Administrative support
- Tenant and eviction laws
- Employee performance management
- Maintenance and repair coordination
- Property inspections
- Staff management
- Team Training
- Customer relationship management
- Online advertising
- Budgeting
- Invoices
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Community Manager
Michaels Organization
03.2024 - Current
Leasing Manager
Michaels Organization
03.2023 - 03.2024
Leasing Agent
Inter Solutions
01.2019 - 03.2023
Independence High School