Daniela Guzman
Pala,CA
Summary
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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transit Security Officer
Inter-Con
Escondido, CA
06.2024 - Current
- Assisted passengers with wayfinding and provided information on schedules, fares, and services, improving overall customer satisfaction.
- Completed frequent patrols to verify security of access points and grounds.
- Enforced traffic laws regarding transit system and reprimanded individuals violating traffic laws.
- Assisted vulnerable passengers in navigating the transit system, demonstrating empathy and understanding towards their individual needs.
- Reduced incidents of vandalism by conducting regular inspections of transit property and promptly reporting damages.
- Detected potential threats by closely observing passenger behavior and identifying suspicious activity within the transit system.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Direct Support Professional
Arc Of San Diego
San Diego
03.2024 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Food Service Worker
Temecula Valley Hospital
Temecula, CA
09.2022 - 01.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed and maintained positive relationships with customers to enhance service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Patient Dinning Associate
Palomar Health
San Marcos, CA
08.2022 - 11.2022
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took patients orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities..
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs..
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with other teammates and healthcare professionals.
Recovery Coach
Crestwood Behavorial Health
Fallbrook CA
08.2019 - 07.2022
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Strengthened relationships with community partners, enabling better access to resources and support services for clients.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
Education
Criminal Justice Diploma - Criminal Justice
Uei College
Oceanside05.2023
Diploma -
Escondido Adult School
Escondido, CA08.2020
Skills
- Teamwork and Collaboration
- Coaching Techniques
- Empathy Development
- Documentation abilities
- Crisis Intervention
- Patient Advocacy
- Patient confidentiality
- Direct Patient Care
- Progress Documentation
- Client Support
- Crime Prevention
- Written Communication
- Multitasking
- Conflict de-escalation
- Patrolling
- Incident reporting
- Guard Card
Contact
Pala , CA 92059
Education
Escondido, CA,Oceanside
Certification
Criminal justice
Timeline
Transit Security Officer
Inter-Con
06.2024 - Current
Direct Support Professional
Arc Of San Diego
03.2024 - Current
Food Service Worker
Temecula Valley Hospital
09.2022 - 01.2024
Patient Dinning Associate
Palomar Health
08.2022 - 11.2022
Recovery Coach
Crestwood Behavorial Health
08.2019 - 07.2022
Criminal Justice Diploma - Criminal Justice
Uei College
Diploma -
Escondido Adult School