DANIELA HERRERA
Tampa,FL
Summary
Compassionate and dedicated Registered Nurse with a Bachelor of Science in Nursing (BSN) and bilingual proficiency in Spanish. Seeking to leverage clinical skills and cultural competence to provide high-quality patient care and support in a dynamic healthcare setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Information Specialist
HCA West Tampa Hospital
Tampa, Florida
09.2024 - Current
- Data Management: Maintained and managed patient health records in electronic health record (EHR) systems, ensuring accuracy, completeness, and confidentiality of information
- Patient Interaction: Managed patient information requests and communicated with patients regarding their health records, ensuring clarity and confidentiality
- Picked up charts in designated areas on the floor Record Retrieval: Facilitated the retrieval and processing of medical records for healthcare providers, insurance companies, and legal purposes.
Patient Services Specialist
Tampa General Hospital
Tampa
01.2021 - 01.2023
- Patient registration for upcoming procedures and appointments
- Aided in updating patient demographic information, adding insurance information,
- Collected copays
- Answered phone calls
- Scheduled patients’ walk in XRAYS and labs
- Directed patients to correct locations
- Gathered signatures for consent forms
Patient Services Specialist
Pinellas Medical Associates
02.2020 - 12.2020
- Scheduled new and follow-up patient appointments
- Checked in patients as they arrived, verified demographic information, collected co-payments,
- Verified demographic information answered calls promptly and retrieved messages
- Checked server periodically for new faxes
- Reviewed schedule and checked for all tests and/or referrals ordered from doctor
Call Center representative and Patient Support
BayCare
02.2019 - 05.2020
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Sales Associate (Cashier)
CVS
10.2017 - 04.2020
- Rang up purchases,
- Processed payments
- Handled customer concerns
- Answered questions about products, policies and services
Education
Bachelor Of Science in Nursing (BSN) -
Rasmussen University Central Pasco
Odessa, FL06-2024
Associates Degree -
Hillsborough Community College
Tampa, FL05-2021
High school Diploma -
Leto Highschool
Tampa, FL05.2018
Skills
- Patient Care: Vital signs monitoring, medication
administration, wound care, patient education - Clinical Skills: IV insertion, catheterization,
emergency response, charting and documentation - Bilingual Proficiency: Fluent in English and
Spanish, skilled in translating medical information and providing culturally competent care
- Communication: Strong interpersonal skills,
effective communication with patients, families, and healthcare professionals - Teamwork: Collaborative approach with healthcare teams to ensure comprehensive patient care
- Technology: Proficient in Electronic Health Records (EHR) systems, Microsoft Office SuiteCollaborative approach with healthcare teams to ensure comprehensive patient care
Certification
- Registered Nurse RN License, RN9666052, 07/2024
- Certification in Basic Life Support (BLS), American Heart Association, 02/22/2024, 02/2026
- Bicycle Helmet Promotion Training, 03/03/2024
- Evidence-based Clinical Care: Surviving Sepsis (Baptist Health CME), 03/04/2024
- Climate and Exertional Heat Illness (Baptist Health CME), 03/13/2024
Clinical Experience
- Student Nurse
[Advent Health Wesley Chapel] [Wesley Chapel, FL]
[January 2024]–[June 2024]
[HCA Bayonet Point] [Hudson, FL]
[October 2023]–[December 2024]
[HCA Trinity] [Trinity, FL]
[July 2023]–[September 2023] - Provided direct patient care, including monitoring
vital signs, administering medications, and
performing assessments. - Assisted with patient admissions, discharges, and
care planning. - Collaborated with interdisciplinary teams to develop
and implement individualized care plans. - Educated patients and families on health
conditions, treatments, and preventive care.
Clinical Rotations:
- Medical-Surgical Unit: Assisted with performing catheterization, IV management, and patient mobility.
- Pediatrics Unit: Supported pediatric patients and families with developmental assessments and care.
- Maternal-Child Health: Engaged in prenatal and postnatal care and provided education on breastfeeding and newborn care. Assisted nurse in apgar assessment of newborn
- Behavioral Health: Engaged with patients to provide emotional support, foster therapeutic
relationships, and encourage participation in treatment plans and activities. - Public Health: Participated in community health screenings for school physicals. Witnessed
vaccinations and their administration in Health department - Care of the Older Adult: Conducted comprehensive assessments of older adults, including evaluating physical health, cognitive function, and psychosocial status to identify needs and develop individualized care plans: Implemented fall prevention strategies by assessing home and facility environments, educating patients and families on safety measures, and conducting regular mobility and balance assessments.
References
References available upon request.
Timeline
Health Information Specialist
HCA West Tampa Hospital
09.2024 - Current
Patient Services Specialist
Tampa General Hospital
01.2021 - 01.2023
Patient Services Specialist
Pinellas Medical Associates
02.2020 - 12.2020
Call Center representative and Patient Support
BayCare
02.2019 - 05.2020
Sales Associate (Cashier)
CVS
10.2017 - 04.2020
Bachelor Of Science in Nursing (BSN) -
Rasmussen University Central Pasco
Associates Degree -
Hillsborough Community College
High school Diploma -
Leto Highschool
- Registered Nurse RN License, RN9666052, 07/2024
- Certification in Basic Life Support (BLS), American Heart Association, 02/22/2024, 02/2026
- Bicycle Helmet Promotion Training, 03/03/2024
- Evidence-based Clinical Care: Surviving Sepsis (Baptist Health CME), 03/04/2024
- Climate and Exertional Heat Illness (Baptist Health CME), 03/13/2024
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